JULIANNE MARIE MURELLO
Orlando,FL
Summary
A personable and reliable individual with highly developed communication skills and acumen. Adaptable and driven with a strong work ethic and ability to thrive in team-based and individually motivated settings. With nearly 10 years of JetBlue experience, I possess robust corporate knowledge that allows me to understand the nuances and respond to operational demands in a collaborative way.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Analyst
Inflight Safety & SMS Program, JetBlue Airways
07.2021 - Current
- Serves as main support presence for multiple Inflight Safety Programs, responsible for briefing Leadership and facilitating presentations to large-scale audiences.
- Conducts data analysis and creates reports/dashboards to assist in identifying relevant trends.
- Executes, tracks, and logs investigation protocols, reviews Safety incidents, conducts investigations as required and performs root cause analysis to establish and implement mitigation where required, provides suggestions for improvements for better efficiency.
Inflight Supervisor
Jetblue Airways
01.2019 - 06.2021
- Supported and coached 500+ Inflight Crewmembers in their development, growth, and achievement through effective performance management and ongoing feedback
- Strategically identified operational challenges and implemented improvements to support operations.
Instructor
JetBlue University
10.2014 - 12.2019
- Facilitated learning for more than 3,000 Crewmembers in an FAA-regulated training environment.
- Served as mentor for New Hire Crewmembers and peers.
- Attended specialized training to refine skills and mastered facilitation and public speaking to large-scale audiences.
Inflight Crewmember
JetBlue Airways
04.2013 - 10.2014
- Represented JetBlue's values through excellence in service
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
Education
Bachelors of Science - Business Management
Perdue School of Business
Salisbury, MDSkills
- Microsoft Office/ Adobe Suite
- Tableau/ Tracking Metrics/ Data Analysis
- SME in Policy and Procedure
- Hospitality Trained and Certified
- Highly developed communication skills and acumen
- Executive-Level Presentations
- Stakeholder Communications
- Process improvement
- Project and Program management
- Technical writing
Certification
- IOSA Airline Auditor Training
- TapRoot, Root Cause Analysis Certificate
- Civil Aeronautical Medical Institute Cabin Safety Workshop
- World Airline Training Symposium, 2016
- Certified on the A220 at the Lufthansa Training Facility in Zurich
Timeline
Senior Analyst
Inflight Safety & SMS Program, JetBlue Airways
07.2021 - Current
Inflight Supervisor
Jetblue Airways
01.2019 - 06.2021
Instructor
JetBlue University
10.2014 - 12.2019
Inflight Crewmember
JetBlue Airways
04.2013 - 10.2014
Bachelors of Science - Business Management
Perdue School of Business
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