Julian Yoshiea Robinson
El Dorado Hills,CA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to multitask effectively. Committed to building and maintaining professional relationships to drive business results and increase profitability. Skilled in implementing customer service best practices and adept at finding innovative solutions to effectively address customer needs.
Overview
8
8
years of professional experience
Work History
Sales Associate
Heritage Sourdough
04.2024 - Current
- Increased customer satisfaction by providing personalized food recommendations and attentive service.
- Utilized cross-selling techniques when appropriate to introduce complementary products to customers'' existing purchases, enhancing overall satisfaction and value perception.
- Traveled across territory to connect with established and prospective customers.
- Established rapport with repeat customers, fostering loyalty through excellent service and engagement efforts.
Sales Associate
Beyond Wellness
01.2024 - 08.2024
- Built relationships with customers to encourage repeat business.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Picker, Night Fulfillment Manager
CK Distribution / Big Tree Industries
02.2023 - 11.2023
- Successfully managed the order fulfillment process from initial METRC tagging to pallet placement; handled last-minute changes to orders; updated inventory both physically and in METRC/Distru and was responsible for organizing and filing METRC tags
- Increased efficiency by 25% in processing orders by creating a new workflow to accommodate an increase in orders.
- Pulled orders quickly to maintain demanding productivity goals.
Driver
Lyft
05.2022 - 02.2023
- Provided safe travel to and from various destinations while accommodating pets, children, and passengers with disabilities.
Project Manager
JTG, Inc.
11.2021 - 01.2023
- Directed government-contracted translation projects from request to delivery; managed client contracts and reconciled customer invoices; recruited linguists as well as personally translated, formatted, edited, and quality checked documents.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Research Assistant
UC Davis Phonetics Lab
01.2020 - 01.2021
- Researched perceptual evaluation of speech patterns, using laboratory phonology and psycholinguistic methods
- Utilized advanced software tools to analyze complex linguistic data sets efficiently and accurately.
- Transcribed audio files to improve AI self correcting technology
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Sales Floor Manager
KOLAS Company
03.2018 - 11.2019
- Provided excellent customer service, accurate cash handling, opening and closing shop; managed delivery intake and inventory; led shifts while maintaining employee and customer safety
- Demonstrated product and answered questions for prospective customers.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication
Shift Manager
Noodles & Company
07.2016 - 05.2018
- Effectively led a team in all aspects of hospitality service, including food safety, knife skills, food storage, and maintaining cleanliness standards
- Provided and taught excellent customer service and accurate cash handling
- Responsible for opening/closing the shop, delivery intake and inventory
- Increased safety measures to ensure employee safety and compliance.
Education
Bachelor of Arts - Linguistics
University of California, Davis
Davis, CA06.2021
Skills
- Project planning and development
- Client Relations
- Data Analysis
- Customer Service
- Logistics Planning
- Critical Thinking
- Problem-solving abilities
- Attention to Detail
Timeline
Sales Associate
Heritage Sourdough
04.2024 - Current
Sales Associate
Beyond Wellness
01.2024 - 08.2024
Picker, Night Fulfillment Manager
CK Distribution / Big Tree Industries
02.2023 - 11.2023
Driver
Lyft
05.2022 - 02.2023
Project Manager
JTG, Inc.
11.2021 - 01.2023
Research Assistant
UC Davis Phonetics Lab
01.2020 - 01.2021
Sales Floor Manager
KOLAS Company
03.2018 - 11.2019
Shift Manager
Noodles & Company
07.2016 - 05.2018
Bachelor of Arts - Linguistics
University of California, Davis
Similar Profiles
Daniel Robert Williams IIIDaniel Robert Williams III
Dishwasher at Sourdough PizzaDishwasher at Sourdough Pizza
Addie MeyerAddie Meyer
Assistant at Foothills SourdoughAssistant at Foothills Sourdough
Costel RaducanuCostel Raducanu
Coking oven operator at The Sourdough Company ShipdhamCoking oven operator at The Sourdough Company Shipdham
Chase FontanaChase Fontana
Peer Tutor at Oak Ridge High SchoolPeer Tutor at Oak Ridge High School
Ecrin OnursalEcrin Onursal
Restaurant Server (Part-Time) at Bawarchi Indian CuisineRestaurant Server (Part-Time) at Bawarchi Indian Cuisine