Julie A. Juarez
Austin,TX
Summary
Seasoned Funeral Director with a track record of excellence in client advocacy and case needs assessment, honed through diverse roles at Mission Park Funeral Chapels and beyond. Demonstrates exceptional empathy and communication skills, ensuring dignified, respectful services for families. Expert in multicultural competence, consistently exceeding employer expectations in dynamic, sensitive environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service
HEB
Round Rock, TX
01.2019 - 09.2023
- My responsibilities are to ensure customers have a pleasant, friendly, and positive experience when shopping at HEB
- I am also responsible for keeping a cash register in balance with all transactions, being fairly knowledgeable about products, and following all HEB protocols
- Trained new customer service personnel in product knowledge, sales techniques, and customer service protocols.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
Intern
Caritas of Austin
Austin, Texas
08.2022 - 05.2023
- Through this opportunity, I have been able to put into practice the knowledge and responsibilities of a Case Manager that I have acquired through my studies
- I worked alongside the Case Manager during intakes, formulating and implementing interventions and providing consistent check-ins with clients
- I assisted in locating housing and resources associated with wrap-around services to enable the client to work toward their goal of becoming self-sufficient
Funeral Director
All Faiths Funeral Services
Austin, TX
01.2017 - 01.2018
- My responsibilities were the same as my employment with Mission Park Funeral Chapels
- I met with families and arranged funeral, burial, and cremation services in accordance with their respective religious and cultural beliefs
- I coordinated with and between clergy, law enforcement, military honors, and cemetery personnel (including public, private, and national cemeteries across Texas) to ensure every family was treated with dignity, respect, and compassion
- I also made referrals for grief counseling and support for adults and children
- In addition, the preparation and filing of death certificates, other legal documents, and obituaries were carried out
Funeral Director
Palm Mortuaries
Las Vegas, NV
01.2014 - 01.2016
- Duties included setting up and directing visitations, chapel services, church services, memorial services, and graveside services in the state of Nevada
- I also consulted with families, clergy, cemetery staff, and honor guards to ensure arrangements were properly carried out as planned
Funeral Director and Embalmer
Mission Park Funeral Chapels And Cemeteries
San Antonio, TX
01.2003 - 01.2014
- My responsibilities were to meet with families and arrange funeral, burial, and cremation services in accordance with their respective religious and cultural beliefs
- I coordinated with and between clergy, law enforcement, military honors, and cemetery personnel (including public, private, and national cemeteries across Texas) to ensure every family was treated with dignity, respect, and compassion
- I also made referrals for grief counseling and support for adults and children
- In addition, the preparation and filing of death certificates, other legal documents, and obituaries were carried out
Education
Bachelor of Social Work -
Angelo State University
01.2023
Associate of Arts - Social Work
Austin Community College
Austin, TX01.2021
Associate of Applied Science - Mortuary Science
San Antonio College
San Antonio, TX01.2001
Skills
- Effective communicator
- Active listener
- Adaptable
- Collaboration
- Leadership
- Patience
- Empathy
- Objectivity
- Cultural diversity
- Adherence to company code of ethics
- Confidentiality
- Crisis intervention
- Problem-solving
- Client advocacy
- Case needs assessment
- Time management abilities
- Teamwork and collaboration
- Conflict resolution
- Multicultural competence
Certification
- Licensed Funeral Director, TX, 01/01/04
- Licensed Embalmer, TX, 01/01/04
Volunteer Experience
- Meals on Wheels of Central Texas, Delivery Volunteer, 01/01/18, present, I deliver meals one day a week to assigned clients, in addition to well-being and safety checks.
- Be My Eyes, Visual Support Volunteer, 01/01/20, present, I help blind and visually impaired people with visual assistance through a live video call.
Skillsandethics
- Effective communicator and active listener.
- Adaptable to working alone, in collaborations, and in leadership roles.
- Continuous awareness and practice in patience, empathy, objectivity, and cultural diversity.
- Traits of strength include following strict adherence to the company code of ethics and confidentiality.
Timeline
Intern
Caritas of Austin
08.2022 - 05.2023
Customer Service
HEB
01.2019 - 09.2023
Funeral Director
All Faiths Funeral Services
01.2017 - 01.2018
Funeral Director
Palm Mortuaries
01.2014 - 01.2016
Funeral Director and Embalmer
Mission Park Funeral Chapels And Cemeteries
01.2003 - 01.2014
Bachelor of Social Work -
Angelo State University
Associate of Arts - Social Work
Austin Community College
Associate of Applied Science - Mortuary Science
San Antonio College
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