Francisco Ortiz
Adelanto,CA
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Walmart and Elia's Petshop. Excelled in delivering exceptional customer support, resolving issues efficiently, and leading a team to achieve and maintain high satisfaction rates. Skilled in bilingual communication and problem-solving, demonstrating a strong ability to adapt and thrive under pressure.
Overview
5
5
years of professional experience
Work History
Customer Service
Walmart
Victorville, CA
12.2023 - 01.2025
- Provided excellent customer service during deliveries.
- Make sure all online orders are delivered on time.
- Identified and resolved customer service issues.
- Provided exceptional customer service to all customers.
- Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.
Customer Service
Elia's Petshop
Los Angeles, CA
06.2020 - 01.2022
- Educated customers on special pricing opportunities and store offerings.
- Demonstrated excellent communication skills in resolving product and customer complaints.
- Answered incoming calls and emails, providing frontline customer support, or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Cashier
Education
High School Diploma -
Linda Marquez High School
Huntington Park, CA06-2023
Skills
- Customer service and assistance
- Customer service and care
- Responsible
- Punctual
- Flexible
- Organized
- Faster learning and adapting to the environment
- Problem-solving skills
- Bilingual
- Effective communicator
- Ability to work under pressure
Languages
Spanish
Professional
Timeline
Customer Service
Walmart
12.2023 - 01.2025
Customer Service
Elia's Petshop
06.2020 - 01.2022
High School Diploma -
Linda Marquez High School
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