Julie Anderson
West Valley City,UT
Summary
Experienced and dedicated administrative professional with a comprehensive background in supporting dynamic office environments, and consistently enhancing operational efficiency. Possessing extensive expertise in meticulous records management and delivering exceptional customer service, I adeptly handle diverse client needs and foster positive relationships. Proven ability to streamline administrative processes, from seamless appointment scheduling and client relations, to efficient record-keeping and information management. Proficient in Microsoft Office for document creation, data analysis, and communication, with a strong aptitude for multitasking and prioritizing responsibilities in fast-paced settings. Committed to providing invaluable support, ensuring smooth daily operations, and contributing to overall organizational success by exceeding expectations, and proactively addressing administrative challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Futurity First Ins Group
Sandy, Utah
09.2022 - Current
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Scheduled appointments between clients and customers and internal staff members.
- Developed and maintained filing systems for confidential documents and records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Medical Assistant
Sutter Health
West Valley City, Utah
07.2020 - 08.2022
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Created technical documentation including system diagrams, process flow charts, and white papers.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
Customer Service Representative
Sutter Health
West Valley City, Utah
04.2019 - 07.2020
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Manager
Hires Big H
Taylorsville, UT
08.2013 - 04.2019
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Ensured compliance with all food safety regulations and sanitation standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
Education
High School Diploma -
Olympus High School
Holladay, UT06-1992
Medical Assistant
Granite School District
Salt Lake City, UT06-1992
Some College (No Degree) - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Customer and client relations
- Multitasking and prioritization
- Microsoft Word
- Computer skills
- Typing 60 wpm
- Professional communication
- Customer service
- Microsoft
- Data entry
- Office administration
- Scheduling appointments
- Records management
- Verbal communication
- Customer relations
Certification
- Licensed in Health and Life insurance
Timeline
Administrative Assistant
Futurity First Ins Group
09.2022 - Current
Medical Assistant
Sutter Health
07.2020 - 08.2022
Customer Service Representative
Sutter Health
04.2019 - 07.2020
Manager
Hires Big H
08.2013 - 04.2019
High School Diploma -
Olympus High School
Medical Assistant
Granite School District
Some College (No Degree) - General Studies
Salt Lake Community College
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