Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Julie Andress

South Lyon,MI

Summary

Experienced Web Support Associate with a 3 year track record of success i Blue Cross Blue Shield provider secured services. Open and clear communicator looking to take on a dynamic role as a patient/provider representative in a supportive capacity. Technical knowledge of commonly-used concepts, practices, and procedures within the health care field. Proven experience in analyzing medical documents for accuracy prior to adding information into a variety of databases. Extensive HIPAA knowledge.

Overview

15
15
years of professional experience

Work History

Web Support Associate, Secured Web Access Team

W3r Consulting
Southfield, MI
01.2019 - Current
  • Gathered, organized and input data into Customer Relationship Management (CRM) tool(s)
  • Provisioned access to Blue Cross Blue Shield Web Denis and Provider Secured Services.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence.
  • Reviewed documents for accuracy and completion.
  • Coached employees through day-to-day work and complex problems.
  • Responded to requests for support from customers and internal BCBSM employees.

Patient Care Assistant

Medical Team
Livonia, MI
06.2018 - 05.2019
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Attended to patient and family's immediate needs and concerns by providing required attention.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

Pathology Lab Technician, External Results

University Of Michigan Hospital
Ann Arbor, MI
12.2015 - 05.2018
  • Data entry transcription of patient lab test results.
  • Processed 35-40 lab test results per day.
  • Documented and verified external lab results for specimen processing into MiChart, M-Pathways, and Softlab
  • Contacted physicians and nursing stations to resolve questions about unusual lab requests and/or results.

Team Lead, EMR Medical Records Specialist

Cardone Record Services, Inc.
Prospect, IL
02.2007 - 12.2015
  • Team lead responsible for organizing, proofreading and scanning of patient medical records for electronic conversion into University of Michigan Health System digital databases.
  • Collaborated with University of Michigan Health Information Management department to ensure consistency in quality and accuracy of transferred patient health information to online data.
  • Trained and tracked workflow of 15 employees in an electronic medical records setting, while maintaining a variety of University of Michigan Hospital databases for 8 years.
  • Oversaw quality assurance of all indexed and scanned electronic medical records.

Education

Bachelor of Arts - Communications

University of Michigan, Ann Arbor
Ann Arbor
07.1989

Skills

  • Ability to build cooperative relationships
  • Self-motivated Customer Service professional
  • Flexible & Adaptable
  • Analytical thinker and active listener
  • Microsoft Office
  • Twenty years’ experience with medical terminology
  • Experience creating reports and tracking end of production and TAT
  • Accountability to follow-up with providers concerning requests for information

Accomplishments

Graduate of Ann Arbor Institute of Massage Therapy 2001

Attained massage certification http://aaimt.edu

Timeline

Web Support Associate, Secured Web Access Team

W3r Consulting
01.2019 - Current

Patient Care Assistant

Medical Team
06.2018 - 05.2019

Pathology Lab Technician, External Results

University Of Michigan Hospital
12.2015 - 05.2018

Team Lead, EMR Medical Records Specialist

Cardone Record Services, Inc.
02.2007 - 12.2015

Bachelor of Arts - Communications

University of Michigan, Ann Arbor

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Julie Andress