JULIE ANTOINE
Raleigh,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Special Education Teacher Assistant
Wake County Public Schools
Raleigh, NC
03.2022 - Current
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Provided support to help students with special needs learn and grow.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
School Bus Driver
Wake County Public School System
Cary, NC
08.2015 - Current
- Maintained NC driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated information to parents to promote good communication and transparency.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
Medical Information Specialist
PPD Development
Morrisville, NC
12.2020 - 03.2021
- Collected, organized and entered patient data into medical systems.
- Retrieved medical data for physicians and patients.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Used BioConnect to code and categorize health information for analysis and insurance reimbursement purposes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pharmacy Technician
Walmart
Raleigh, NC
05.2012 - 03.2016
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Reviewed and verified customer information and insurance provider information.
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
Customer Service Manager
Kmart
Raleigh, Nc
06.2009 - 09.2010
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored customer service operations to assess agent performance and provide feedback.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
Education
Bachelor of Science - Sociology /Social Work
Saint Augustine's University
Raleigh, NC05.2015
Skills
- Complex Problem Solving
- Customer and Personal Service
- Judgement and Decision Making
- Behavioral Plan Management
- Documenting Behaviors
- Data Entry Software
- Microsoft Office
- Software Applications
- Records Management Systems
Timeline
Special Education Teacher Assistant
Wake County Public Schools
03.2022 - Current
Medical Information Specialist
PPD Development
12.2020 - 03.2021
School Bus Driver
Wake County Public School System
08.2015 - Current
Pharmacy Technician
Walmart
05.2012 - 03.2016
Customer Service Manager
Kmart
06.2009 - 09.2010
Bachelor of Science - Sociology /Social Work
Saint Augustine's University
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