Julie Arndt
Denver,CO
Summary
Operations Manager with a talent for optimizing workflows/processes and team management. Strong knowledge in creative design and business operations. Communicative and team-oriented with proficiency in Salesforce, GSuite, Excel, and company software. Proven history of fostering process updates to meet team, individual, and management objectives.
Overview
8
8
years of professional experience
Work History
Group Operations Team Lead
Gusto
Denver, CO
06.2022 - Current
- Updated company databases, websites and customer account information.
- Provided training and support for new employees, tenured contributors, and cross-functional teams
- Developed training and employee development materials to improve team performance.
- Collaborated with cross-functioning teams to ensure client satisfaction and success in business operations.
- Reviewed and analyzed current company processes and identified and recommended improvement steps to optimize operations.
- Developed and implemented operational procedures to ensure efficient workflow.
- Investigated and identified technical errors within carrier/internal resources to optimize team workflow.
- Prioritized and organized tasks to efficiently accomplish service goals.
Ordering Operations Manager
Havenly
Denver, CO
03.2021 - 06.2022
- Oversaw daily operations, maintenance and administration of onshore and offshore teams.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Managed an offshore team of 40+ members in the Philippines and Armenia.
- Initiated cross-functional collaboration to ensure overall operational success.
- Implemented Havenly's VIP Invoicing process to provide easier an ecommerce experience. Resulted in higher sales and better designer commissions.
- Oversaw weekly/monthly KPI's to pinpoint key issues and problem-solve for more sustainable processes.
- Investigated errors within the tech platform and worked with the engineer team to resolve both internal team and customer blockers.
- Leveraged Google Sheets skills to input and compile data gathered from various sources.
- Experience with organizing ad hoc tasks into consistent processes and using business judgement in nuanced situations.
Customer Experience Team Lead
Havenly
Denver, CO
03.2021 - 12.2021
- Provided day-to-day management and coaching for CX team, ensuring success in meeting metrics and performance objectives.
- Collaborated with team managers in understanding KPI performance and calling out areas for improvement.
- Developed the execution of strategic projects and process updates to ensure continual improvement.
- Supported hiring process and on-boarding for new team members.
- Managed employee training for all new recruits and offered continuous guidance and mentorship on best duties and practices.
Design Operations Associate
Havenly
Denver, CO
02.2020 - 03.2021
- Provided resources, guidance, and coaching for over 500 designers in achieving/exceeding goals in both sales and customer happiness.
- Evaluated creative operations in an effort to help designers grow their portfolio, while optimizing consumer sales.
- Established the implementation of 3D services and supported onboarding designers into Havenly's in-house program.
- Monitored 3D design status and initiated critical communication with outside 3D vendor.
Interior Design Associate
Studiovert Environmental Design
Boulder, CO
01.2016 - 02.2020
- Supported Design Lead of Studiovert in all aspects of each individual design job, commercial and residential.
- Contributed ideas during strategic and conceptual sourcing sessions.
- Assessed inventory levels and ordered new materials, including swatches and decorative supplies needed to accomplish project goals.
- Coordinated and led installation days for clients and coordinated prop styling for final photoshoots.
- Maintained updated design knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with ad hoc tasks to organize and maintain back-end operations.
Education
Bachelor of Arts - Art History
University of Colorado At Boulder
Boulder, CO05.2013
Skills
- Team Management
- Operations Coordination
- Creative Design
- Customer Service
- Training and Development
- Process Improvement Strategies
- Managing Operations and Efficiency
- Recruiting and Onboarding
- Project Management
- Experience with Google Suite, Excel, Salesforce, and Slack
Timeline
Group Operations Team Lead
Gusto
06.2022 - Current
Ordering Operations Manager
Havenly
03.2021 - 06.2022
Customer Experience Team Lead
Havenly
03.2021 - 12.2021
Design Operations Associate
Havenly
02.2020 - 03.2021
Interior Design Associate
Studiovert Environmental Design
01.2016 - 02.2020
Bachelor of Arts - Art History
University of Colorado At Boulder