Julie Austin
Marine City,MI
Overview
27
27
years of professional experience
Work History
Elderly Caregiver
Private Care
Marine City, MI
09.2024 - 07.2025
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation. Passing meds and documentation
Referral Specialist
Community First Medical Center
New Haven, MI
05.2023 - 11.2024
- Interpreted complex benefit plans accurately when determining whether requested services are covered under an individual's policy.
- Identified potential problems with referrals before submitting them to insurers and worked with providers to resolve those issues quickly.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Tracked progress of each referral throughout its lifecycle from submission through authorization or denial notification.
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
Elderly Caregiver
Marwood
Marine City, MI
10.2022 - 04.2023
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Administered medications according to physician instructions.
- Supported clients in making decisions that were consistent with their values and wishes.
- Provided companionship and emotional support to elderly clients.
- Responded quickly in emergency situations in a calm manner.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Ensured safety of clients in their home environment by using appropriate equipment and techniques.
- Developed strong relationships with clients based on trust and respect.
- Respected the privacy, dignity and confidentiality of each client served.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Medical Assistant
McLaren Port Huron Hospital
Port Huron, MI
09.2019 - 12.2021
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Inspected equipment to ensure proper working order prior to use on patients.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Scheduled appointments for patients via phone and in person.
- Measured vital signs and took medical histories to prepare patients for examination.
Instructor
BWC
Martin City, MI
09.2018 - 05.2019
- Adapted teaching methods based on the physical, emotional and intellectual capabilities of students.
- Managed classroom behavior effectively using positive reinforcement strategies.
- Provided individualized instruction to students to improve their academic performance.
- Provided individualized support for struggling learners.
Caregiver
HomeCare
Grosse Pointe, MI
01.2017 - 01.2019
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
Medical Assistant
Concentra Medical Center
Chesterfield, MI
05.1998 - 09.2013
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Collected samples from patients for laboratory testing purposes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Administered injections, medications and treatments as directed by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Registered new patients into practice management software program accurately entering demographic information.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Organized patient charts before each day's clinic sessions began.
- Provided assistance to medical staff in performing minor surgical procedures.
- Inspected equipment to ensure proper working order prior to use on patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
High School Diploma -
Marine City High School
Marine City, MI06-1995
Skills
- Medication administration
- Patient documentation
- Activity planning
- Emergency response
- Health monitoring
- Benefit interpretation
References
References available upon request.
Timeline
Elderly Caregiver
Private Care
09.2024 - 07.2025
Referral Specialist
Community First Medical Center
05.2023 - 11.2024
Elderly Caregiver
Marwood
10.2022 - 04.2023
Medical Assistant
McLaren Port Huron Hospital
09.2019 - 12.2021
Instructor
BWC
09.2018 - 05.2019
Caregiver
HomeCare
01.2017 - 01.2019
Medical Assistant
Concentra Medical Center
05.1998 - 09.2013
High School Diploma -
Marine City High School