Accomplished Air Force leader with a proven track record in team leadership and complex problem-solving. Excelled in policy implementation and emergency response, enhancing worldwide readiness and operational efficiency. Demonstrated exceptional time management and verbal communication skills, mentoring future leaders and managing critical programs. Achieved significant improvements in personnel and postal operations across multiple continents.
Overview
21
21
years of professional experience
Work History
Manager, Commander Support Staff
Air Force
Japan
12.2021 - 03.2023
Submitted Commander Evaluations for 350+ military member/civilian performance evaluations within established timeframes.
Reviewed decorations for civilian and military members departing to ensure valor reached its highest potential with signature of the highest regard.
Oversaw drug urinalysis and fitness assessment programs, upheld airmen "Go" status for worldwide readiness in time of conflict/deployments.
Mentored junior military members on career advancement, and their personnel goals with educational/medical/spousal/monetary benefits. fostering a pipeline of future leaders within the organization.
Managed Leave/Vacation status and medical integrity systems and programs for Commander and Vice Commander.
Non-Commissioned Officer in Charge, Transportation
Air Force
Shaw Air Force Base, South Carolina
08.2018 - 12.2021
Utilized data-driven decision-making techniques as an informational basis with strategic planning as airmen were pulled from their homestations to face conflict in the theater of war countries.
Advised higher ranked staff members, assisted them with their skill development and advance in their careers in my area of expertise.
Maintained strict adherence to area of responsibility (AOR) regulations, minimizing loss of life, or funded assets.
Enhanced communication between team members by organizing weekly staff meetings and fostering open dialogue.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities in and out of the military.
Coordinated operations amongst and between Military Postal Service Agency, Airlines, Chaplains and other on base units for personnel moves.
Noncommissioned Officer in Charge, Wg Admin
Air Force
Mountain Home, ID
06.2017 - 08.2018
Led the base administrative operations under the Base/Wing/Vice Commander to verify conformance to specifications.
Moved personnel according to manning advice from Langley Air Force Base.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Maintained strict adherence to Base Commander regulations, minimized unnecessary risk in a high demand Fighter Environment.
Educated staff and other squadron/group commanders on new policy procedures per Secretary of the Air Force Orders.
Established protocols for handling classified/sensitive information, ensured no data leaks and need to know for fighter CONOPS. All marked remained confidential and complied with by safeguarding within legal standards.
NCOIC, CSS Maintenance Group
Air Force
Ramstein Air Base, Germany
05.2013 - 06.2017
Optimized resource utilization by streamlining unit programs and processes based on urgency and importance.
Prevented gaps within manning program requirements, goal results: maintaining operational balance.
Established performance metrics for the maintenance team leadership, tracked progression goals, and health of the unit at strategical level.
Created and maintained Air Force level program requirements at group level echelon for squadrons and weekly staff meetings for upper management.
Postal Operations Manager
Air Force
Shaw Air Force Base, South Carolina
03.2011 - 05.2013
Supervised operations at 13 other bases from four different continents, kept all military branch employees compliant within Department of Defense policy and federal regulations.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes, visible on Postal Inspection and individual employee performance reports.
Conducted yearly postal inspections with submitted ratings on security, integrity and need to know basis at secure locations per country regulations. Ensured routes and airline carriers were sufficient to postal regulations under United States code with only certified American Flag carriers.
Performed reviews identifying areas for improvement and developed action plans to retrain and address areas that were not sufficient.
Managed training for new personnel on-the-job training standards, location specific and performed quarterly audits on stamp stock and cash retained per United States Postal Service.
Postmaster
Air Force
Sembach Air Base, Germany
03.2008 - 03.2011
Assisted and trained employed Airmen on proper postal service to align with customer needs.
Managed all aspects of post office staffing, including scheduling, and performance management to ensure a high-performing team.
Maintained a clean and organized postal environment, ensured smooth daily operations and optimal working conditions for fellow Airmen.
Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
Conducted monthly COPE audits of stamp stock and cash retained per USPS guidelines and Federal Regulations.
Evaluated performance of seven employees and Army assigned Augmentees.
Facilitated effective communication between staff members by holding regular meetings and encouraging open dialogue on workplace issues or suggestions for improvement.
Military Postal Clerk
Air Force
Brussels City, Belgium
10.2006 - 03.2008
Weighed letters and packages and calculated costs based on classification, weight, and destination.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
Upheld company Air Force and USPS policies leading to a smoother mail transportation process.
Military Mail Sorter
Air Force
Aviano Air Base, Italy
09.2003 - 10.2006
Received and sorted incoming mail, ensured accurate delivery to intended military members and civilian dependents.
Reviewed incoming mail for proper date, postage and barcode scans.
Collaborated with team members to ensure timely processing of high-volume mail shipments in and out Italy.
Sorted and placed mail into receptacles conducted daily receptacle reviews for mispitched or mishandled mail.
Registered Mail Clerk
Air Force
Osan Air Base, South Korea
08.2002 - 09.2003
Safeguarded sensitive information through the most secure means in and out of the Air Base.
Submitted Office of Special Investigation Evidence to Washington D.C for Military investigations to other federal agencies and military branches.
Transported Drug Urinalysis tests/samples through secure means to testing laboratories in and out of the theater.
Education
Senior Enlisted Joint PME (E-7-E-9) - Joint Command/Task Force (C3, C4I) Systems
Community College of The Air Force
04.2021
Senior Enlisted Joint PME I (E-6-E-7) - Joint Command/Task Force (C3, C4I) Systems
Community College of The Air Force
03.2021
Bachelor of Science - Criminal Justice
University of Maryland University
Baltimore, MD
12.2016
Noncommissioned Officer Academy - Professional Military Education
Community College of The Air Force
04.2015
Associate of Science - Information Technology
Community College of The Air Force
Montgomery, AL
02.2014
Associate of Science - Information Resources Management
University of Maryland University College
Baltimore
02.2014
Skills
Team Leadership
Time Management
Verbal and written communication
Complex Problem-Solving
Policy Implementation
Negotiation
Decision-Making
Computer Skills
Problem Resolution
Attention to Detail
Emergency Response
Timeline
Manager, Commander Support Staff
Air Force
12.2021 - 03.2023
Non-Commissioned Officer in Charge, Transportation
Air Force
08.2018 - 12.2021
Noncommissioned Officer in Charge, Wg Admin
Air Force
06.2017 - 08.2018
NCOIC, CSS Maintenance Group
Air Force
05.2013 - 06.2017
Postal Operations Manager
Air Force
03.2011 - 05.2013
Postmaster
Air Force
03.2008 - 03.2011
Military Postal Clerk
Air Force
10.2006 - 03.2008
Military Mail Sorter
Air Force
09.2003 - 10.2006
Registered Mail Clerk
Air Force
08.2002 - 09.2003
Senior Enlisted Joint PME (E-7-E-9) - Joint Command/Task Force (C3, C4I) Systems
Community College of The Air Force
Senior Enlisted Joint PME I (E-6-E-7) - Joint Command/Task Force (C3, C4I) Systems
Community College of The Air Force
Bachelor of Science - Criminal Justice
University of Maryland University
Noncommissioned Officer Academy - Professional Military Education
Community College of The Air Force
Associate of Science - Information Technology
Community College of The Air Force
Associate of Science - Information Resources Management