Julie Blair
Easton,PA
Summary
Experienced with team leadership, fostering productive and cohesive work environment through clear communication and conflict resolution. Utilizes strategic planning to guide teams toward achieving organizational goals. Track record of improving team performance and driving successful project completion.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Nutrition Service Aide
St Luke's Health Network
Bethlehem, PA
10.2024 - Current
- Improved patient satisfaction by providing timely and accurate meal service according to dietary restrictions.
- Contributed to the creation of a positive dining atmosphere by engaging with patients in a polite and respectful manner, ensuring their comfort and satisfaction.
- Supported dietitians with gathering and documenting patient information to aid in creating personalized nutrition plans.
Home Health Caregiver
Hospice of Hope
Belvidere, NJ
02.2024 - 09.2024
- Assisted patients with daily living activities, improving their overall quality of life.
- Provided physical assistance for mobility, promoting independence and safety in the home environment.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Customer Service Manager
Wal-Mart INC.
Phillipsburg, NJ
07.2011 - 02.2024
- Assessed customer satisfaction through direct observations, surveys and employee interviews
- Analyzed sale reports detailing service metrics and redesigned practices for an exceptional shopping experience
- Recruit and develop employees through coaching, mentoring and training
- Set goals with employees and train to company standards
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Customer Service Representative
Giant Food Stores
Hellertown, PA
06.2010 - 06.2011
- Consulted customers on product information; recalls and in stock merchandise
- Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, and stocking merchandise
- Handling customer complaints and concerns on a daily basis directly and via-phone
Education
High School Diploma -
Bangor Area High School
01.2010
Skills
- Leadership
- Management training
- Excellent communication skills
- Efficient time management
- Cash handling accuracy
- Goal oriented
- Deadline oriented
- Adept computer skills
- Ability to learn quickly
- Problem-solving abilities
- Data entry proficiency
Certification
- Certification of achievement, Excellence in childhood development
- Certification of completion, Early childhood care and education
Timeline
Nutrition Service Aide
St Luke's Health Network
10.2024 - Current
Home Health Caregiver
Hospice of Hope
02.2024 - 09.2024
Customer Service Manager
Wal-Mart INC.
07.2011 - 02.2024
Customer Service Representative
Giant Food Stores
06.2010 - 06.2011
High School Diploma -
Bangor Area High School