Julie Boman
Collettsville,TX
Summary
Dynamic nursing professional with a proven track record at Colonial Nursing Center, enhancing patient care through effective staff training and compliance oversight. Skilled in problem-solving and collaboration, I successfully improved clinical outcomes and fostered a culture of safety, ensuring high-quality service delivery and regulatory adherence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Member
NCG/ Whataburger
La Grange, TX
12.2024 - 06.2026
- Oversaw daily nursing operations to ensure high-quality patient care and compliance with health regulations.
- Developed and implemented staff training programs to enhance nursing competencies and improve team performance.
- Analyzed patient care metrics to identify areas for process improvement and enhanced service delivery.
- Collaborated with interdisciplinary teams to create individualized care plans that address patient needs effectively.
- Ensured adherence to safety protocols, resulting in a culture of accountability among nursing staff and improved patient outcomes.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
Waitress/ Bartender
Kleosels Steakhouse and Bar
Moulton, TX
10.2017 - 09.2023
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed cash transactions efficiently.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Handled customer inquiries and resolved complaints to promote satisfaction and retention.
- Upsold menu items, contributing to increased sales through product knowledge and engagement.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Prepared and served a variety of cocktails and beverages efficiently.
- Handled cash transactions accurately and managed point-of-sale system effectively.
- Developed positive customer relationships, enhancing overall dining experience and satisfaction.
- Implemented new drink specials that increased customer interest and sales during slow periods.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Nurse Manger
Colonial Nursing Center
Schulenburg,Tx
04.2012 - 08.2017
- Oversaw daily nursing operations to ensure high-quality patient care and compliance with health regulations.
- Developed and implemented staff training programs to enhance nursing competencies and improve team performance.
- Analyzed patient care metrics to identify areas for process improvement and enhanced service delivery.
- Collaborated with interdisciplinary teams to create individualized care plans that address patient needs effectively.
- Ensured adherence to safety protocols, resulting in a culture of accountability among nursing staff and improved patient outcomes.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients with complex needs.
- Ensured regulatory compliance by maintaining accurate records and staying up-to-date on industry standards.
- Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
- Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
- Oversaw infection control procedures to protect patients from infections and keep nursing departments compliant with state regulations.
Education
Associate of Science - Nursing
Victoria Vollege
Victoria, TX05-1992
High School Diploma -
Alvin High School
Alvin, TX05-1983
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Computer skills
- Training and mentoring
- Order preparation
- Facility cleaning
- Area and facility cleaning
- Staff education and training
- Safety
- Upselling techniques
- Decision-making capacity
- Plate presentation
- Dependability and reliability
- Hospitality and accommodation
- Point-of-sale system
- Time management
- Organizational skills
- Reliable and punctual
- Customer communication
- Professional and mature
Certification
Foodhandlers and TABC
Timeline
Team Member
NCG/ Whataburger
12.2024 - 06.2026
Waitress/ Bartender
Kleosels Steakhouse and Bar
10.2017 - 09.2023
Nurse Manger
Colonial Nursing Center
04.2012 - 08.2017
Associate of Science - Nursing
Victoria Vollege
High School Diploma -
Alvin High School