Julie Bonilla
Ardmore,OK
Summary
Adept at enhancing customer experiences and streamlining appointment processes, I excelled as a Bilingual Front Desk Receptionist & Scheduler at Good Shepherd Community Clinic Inc. Leveraging time management and exceptional customer service skills, I significantly improved office efficiency and client satisfaction. My expertise in scheduling and office organization ensured a professional and welcoming environment for all visitors.
Overview
5
5
years of professional experience
Work History
Bilingual Front Desk Receptionist & Scheduler
Good Shepherd Community Clinic Inc
05.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Bilingual Merchandise Associate
Petco
09.2019 - 08.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
Education
High School Diploma -
Ardmore High School
Ardmore, OK05.2019
Skills
- Time Management
- Customer Service
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Team Collaboration
- Office Organization
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Front Desk Receptionist & Scheduler
Good Shepherd Community Clinic Inc
05.2022 - Current
Bilingual Merchandise Associate
Petco
09.2019 - 08.2021
High School Diploma -
Ardmore High School
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