Julie Carson
Eugene,OR
Summary
Professional Collections Representative with over 20 years of experience in the collections industry. Hardworking, friendly and a great negotiator. Mastery in locating debtors. Experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
23
23
years of professional experience
Work History
Credit Administrator
Pape Group
05.2018 - Current
- Accounts receivable; collections; customer service; answering phones; working with customers and other Pape members to resolve issues and maintain account integrity
- Enter invoices into third party portals (Ariba, Coupa, IPP, Taulia, Corrigo, Transalta, Oracle).
Apparel Associate
Walmart
02.2023 - 01.2024
- Customer service, zoning / recovering department, stocking.
Dock To Stock team leader (DTS)
Big Lots
08.2015 - 07.2020
- Manage the DTS team to ensure CPH is met and products are on the shelf; Manage the stocking crew (5 to 10 associates); Manager on duty for the store taking care of customers, vendors, and associates; Customer Service; Cashier; Stock products on the sales floor.
Head secretary for the middle school
Pioneer Youth Corp. of Oregon
02.2013 - 04.2017
- Accounts receivable; Answering phones; Achieve smooth and positive changes within the program Train, coach, and manage office personnel; Work with juveniles, parents, staff, and community members to support the juveniles; Input attendance and run reports; Administer medications and basic first aid to students
FRG Treasurer
Oregon National Guard
08.2011 - 10.2014
- Recruited volunteers to serve on FRG board and committees; Delegates FRG responsibilities to selected volunteers; Achieved smooth and positive changes within our Command Team; Support the commander’s family readiness goals by initiating follow through; Actively attend all drill weekends and document activity for the soldiers and their families; Assisted with planning and execution of the Family BBQ/Picnic & Holiday Party 2011 and 2012; Maintain a bank accounts, accounts payable, and donations
Legal Team Leader; Collector; Office Manager
Credit Services of Oregon, Inc. (CSO)
01.2001 - 02.2013
- Liaison between Attorneys, CSO, Courts, and Defendants; Prepare and transmit correspondence between all parties; In charge of accounts receivable and collections; Court representative for CSO; Examine and review credit reports; Train, coach, manage office personnel; client care / customer service; nationally certified as a third party collection specialist in 2005; and HIPPA trained.
Education
Stratford University
2008
Bachelor of Science - Criminal Justice
University of Phoenix
04.2015
Skills
- Credit analysis
- Microsoft Office
- Credit Scoring
- Credit Control
- Credit Reports
- Client Relationship Management
- Records Management
- Mentoring and training
- Teamwork and Collaboration
- Written Communication
- Organizational Skills
- Investigations
- Relationship Building
- Credit decisions
- Attention to Detail
- Information Verification
- Problem-solving abilities
- Decision-Making
- Professional Demeanor
- Adaptability
- Time Management
- Collections Management
- Self Motivation
- Adaptability and Flexibility
Skills Qualifications - Technology
- Google doc’s - Intermediate
- Microsoft Office – Expert
- Microsoft Publisher – Intermediate
- Microsoft Access – Intermediate
- WordPerfect – Expert
- Columbia Ultimate - Expert
- Quicken – Intermediate
- Internet – Expert
- Email – Expert
- Point of Sale – Intermediate
- Photo Shop CS5 - Novice
Timeline
Apparel Associate
Walmart
02.2023 - 01.2024
Credit Administrator
Pape Group
05.2018 - Current
Dock To Stock team leader (DTS)
Big Lots
08.2015 - 07.2020
Head secretary for the middle school
Pioneer Youth Corp. of Oregon
02.2013 - 04.2017
FRG Treasurer
Oregon National Guard
08.2011 - 10.2014
Legal Team Leader; Collector; Office Manager
Credit Services of Oregon, Inc. (CSO)
01.2001 - 02.2013
Stratford University
Bachelor of Science - Criminal Justice
University of Phoenix
Similar Profiles
Beth LehmbergBeth Lehmberg
Corporate Warranty Administrator at Pape GroupCorporate Warranty Administrator at Pape Group
JILL M BURNETTEJILL M BURNETTE
Credit Administrator at Pape GroupCredit Administrator at Pape Group
Ashley RagnoneAshley Ragnone
Credit Administrator at The Pape' GroupCredit Administrator at The Pape' Group
Connor PoulsenConnor Poulsen
Soccer Referee at UYSASoccer Referee at UYSA
Alena LeeAlena Lee
Budtender at Sweet Tree FarmsBudtender at Sweet Tree Farms