Julie Carter
Hayward,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
3
3
years of professional experience
Work History
Receptionist
Dr Roger Chan
Dublin, CA
10.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
Fraud Prevention Specialist
Discover Card
Salt Lake City, UT
10.2014 - 10.2016
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree - History
Utah State University
Logan, UTSkills
- Call Answering and Routing
- Front Desk Operations
- Greeting and Seating Clients
- Patient Records Gathering
- Reminder Calls
Timeline
Receptionist
Dr Roger Chan
10.2021 - Current
Fraud Prevention Specialist
Discover Card
10.2014 - 10.2016
No Degree - History
Utah State University
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