Hi, I’m
Julie Castle
Elk Grove,CA
Summary
A highly adaptable leader with 20+ years of experience spanning business administration, marketing, training, sales, and project management. My diverse background showcases my flexibility and interests in various industries, and my ability to adapt almost effortlessly in all of them. I am results driven, proactive, hands-on, and have strong problem solving skills. I have a natural ability to foster professional relationships with colleagues, vendors, clients and senior executives. My time management skills, adaptability to changing priorities and adept handling of unexpected situations makes me an excellent team member within dynamic environments.
Overview
22
years of professional experience
Work History
CarMax
ADVISOR
10.2023 - Current
MANAGER
04.2022 - Current
SALES CONSULTANT
07.2021 - 05.2023
Job overview
- I have excelled in exceptional growth and advancement within the company showcasing my adaptability and commitment to professional development
- In my roles I have closely worked with other teams and department leadership maintaining a low ego, yet hungry to learn attitude while also working independently
- Due to my professionalism and excellent customer service, I am a dynamic company representative internally and externally
- I am meticulous with partnership agreements, signing, and delivery, ensuring customers and partners have an excellent experience
- Excelled in growth and advancement within the company, showcasing adaptability and commitment to professional development
- Primary point of contact and manager of external customer relationships
- Ensured adherence to service level agreements (SLAs) and internal KPIs
- Trained and evaluated new team members in sales strategies, product knowledge, and customer service
- Fostered cross-functional collaboration to streamline processes and elevate customer experiences
- Delivered proactive customer service, addressing concerns and providing viable solutions
- Assumed a support role, assisting senior management as scheduled or as needed
- Maintain near PERFECT scores on tests, assessments and surveys from customers
- Motivational Leadership
- Operations and Project
- Management
- Mentorship and Coaching
- Team Collaboration and
- Partnership
- Excellent Communication Skills
- Interpersonal Relationship
- Building
- Active Listening
- Keynote Speaker and Panelist
- Emcee Experience
- Strong Problem-Solving Skills
- Decision-Making in Fast-Paced
- Environments
- Achieving Sales Targets
- Revenue Growth Strategies
- Customer Satisfaction
- Excellence
- Quick Learning and
- Implementation
- Adaptable to Remote Work
- Professional Published
- Author
- Blogger and Content Creator
- Training Program
- Development
- Workshop Facilitation
- Budgeting and Forecasting
- Scheduling and Invoicing
- Record Keeping
- Efficient Workflow
- Implementation
MENTOR / TRAINER
02.2022 - 10.2022
Journey Coaching
PROFESSIONAL COACH
02.2018 - 05.2021
Job overview
- As a Certified Life Coach, it was essential that I fully grasp and uphold my responsibilities concerning sensitive, confidential, and complex matters
- Ensuring trust and maintaining a safe, supportive environment for my clients was a top priority
- Orchestrated and led workshops emphasizing personal growth and empowerment
- Designed and implemented an online workflow efficiency system to enhance coaching processes
- Guided clients in setting and achieving their goals, providing impactful materials and expert guidance
- Conducted individual coaching sessions, facilitating personal development and goal attainment
- Successfully built a robust client base through word-of-mouth referrals and targeted marketing
- Maintained trust and confidentiality in sensitive matters.
Lil’ Angels Photography
OWNER, DIRECTOR OF OPERATIONS
02.2002 - 02.2018
Job overview
- While in this position, I managed a staff of 14 employees and all aspects of the day-to-day operations, including providing technical expertise, guidance and assistance to ensure staff performance levels were met
- I provided effective supervision, training and technical direction and reviewed staff workload to assure certain assignments were completed and performance goals were achieved
- I was also responsible for training, reviewing and evaluating individual performances, initiating work improvement discussions, and providing training or coaching as necessary
- My administration responsibilities included payroll processes, salary determinations, salary advances and accounts payables and receivables to ensure correct and timely processing of documents
- I maintained employee personnel files, and employment and payroll records
- Managed day-to-day operations and supervised a team of 14 employees
- Provided technical expertise, guidance, and training to ensure staff performance levels were met
- Spearheaded impactful sales and marketing campaigns, achieving 20% year-over-year revenue growth
- Demonstrated exceptional client relationship management with a 95% retention rate
- Developed and maintained positive relationships with clients, vendors, and partners.
Skills
- Microsoft Office, Salesforce, and CRM technologies
- Relationship building, communication and active listening skills
- Daily office operations and administrative support
- Human Resources & other department support
- Project management skills in fast-paced environments
- Advising, presenting to, and persuading senior personnel
- Team collaboration and partnership development
- Remote and autonomous work, work from home expert
Additional Information
- ADDITIONAL EXPERIENCE & SKILLS
Timeline
ADVISOR
CarMax
10.2023 - Current
MANAGER
04.2022 - Current
MENTOR / TRAINER
02.2022 - 10.2022
SALES CONSULTANT
07.2021 - 05.2023
PROFESSIONAL COACH
Journey Coaching
02.2018 - 05.2021
OWNER, DIRECTOR OF OPERATIONS
Lil’ Angels Photography
02.2002 - 02.2018