JULIE COLIN
Houston,TX
Summary
Seeking to leverage technical, operational, and financial problem solving skills in a strategic finance or business planning role.
Analytical and detail oriented professional with a background in Computer Science and hands on experience in technical support, medical billing, and office operations. Strong foundation in statistics and C programming, with a proven ability to develop workflows, identify patterns in data, and improve system efficiencies. Adept at cross functional collaboration, troubleshooting complex issues, and supporting data driven decision making.
Overview
9
9
years of professional experience
Work History
Desktop Analyst (Short term project)
Insight Global
Sugarland, TX
08.2024 - 03.2025
- Managed the distribution and setup of laptops for students, staff, and classrooms, ensuring all devices met school district standards.
- Conducted orientations and provided training on device features, usage, and care to enhance user confidence and minimize support requests.
- Diagnosed, re-imaged, and updated laptops to maintain optimal performance and security.
- Provided on site and remote technical support, resolving hardware and software issues efficiently.
- Developed user friendly resources and documented common issues, empowering users to troubleshoot independently.
- Collaborated with IT staff and school administration to streamline processes, improving device distribution and support workflows.
- Contributed to the team's success by optimizing inventory tracking and reporting, helping the school district achieve greater operational efficiency.
Bilingual Office Admin
Hanger Clinic
Ocoee, FL
06.2023 - 05.2024
- Managed over 300 high value insurance claims and preauthorizations, ensuring compliance with payer policies.
- Resolved complex insurance issues through detailed claims research, verifying eligibility and benefit details.
- Utilized Microsoft Office (Excel, Outlook) to maintain case logs, billing documentation, and communication records.
- Collaborated with clinicians and insurance reps to accelerate case approvals and claim resolution timelines.
Medical Biller/ Coder
American Kare Rehab
Orlando, FL
01.2020 - 05.2024
- Processed and submitted healthcare claims using accurate ICD-10, CPT, and HCPCS coding, improving first pass resolution rate.
- Reduced claims denial rate by proactively identifying and correcting billing and documentation discrepancies.
- Maintained complete claim documentation and followed up with insurance companies to ensure timely payments.
- Willing to learn systems such as QicLink to streamline and scale claims operations.
Tech Support
Paypal
Orlando, FL
02.2016 - 03.2020
- Resolved technical issues via phone, email, and chat.
- Diagnosed and resolved hardware/software/network problems.
- Maintained detailed logs for issue tracking and knowledge base.
- Used remote tools to reduce resolution times by 20%.
- Collaborated with development teams to reduce support volume by 15%.
- Empowered users with guidance for self resolution of common issues.
Education
BBA - Business in Finance
Houston Community College
Houston, TX05-2028
Texas All Lines Adjuster License & Florida Adjuster License -
Mile High Adjusters
Houston, TX03.2025
Associates - Computer Programming Specialist
Seminole State College
Sanford, FL12.2023
Skills
- Statistics
- C Programming
- SQL
- Data Structures
- Cost analysis
- Scenario planning
- Excel
- Microsoft Office Suite
- Strong communication
- Proactive collaboration
- Solutions focused
- Client service mindset
Projects
- Cost modeling system, Created a simplified cost modeling system to assess unit economics for a startup concept.
Timeline
Desktop Analyst (Short term project)
Insight Global
08.2024 - 03.2025
Bilingual Office Admin
Hanger Clinic
06.2023 - 05.2024
Medical Biller/ Coder
American Kare Rehab
01.2020 - 05.2024
Tech Support
Paypal
02.2016 - 03.2020
BBA - Business in Finance
Houston Community College
Texas All Lines Adjuster License & Florida Adjuster License -
Mile High Adjusters
Associates - Computer Programming Specialist
Seminole State College