Julie Conners
Summary
Demonstrated proficiency in business development through effective lead management and customer engagement strategies. Processed incoming vehicle inquiries and maintained comprehensive customer profiles in the CRM, resulting in consistent sales performance. Achieved recognition as BDC agent of the year for 2020, reflecting a strong ability to meet sales targets and enhance customer satisfaction. Skills in multi-tasking, CRM management, and training new employees contribute to a well-rounded approach to business development.
Overview
10
10
years of professional experience
Work History
Paramount Kia of Asheville
01.2025 - 01.2026
- Provided follow up to existing leads until appointed or closed.
- Processed incoming New vehicles, as well as Trade-In's and programmed into the key machine.
- Responded to all correspondence and incoming calls, texts, and emails.
Hunter Auto Group
01.2019 - 01.2024
- Processed New Internet Leads through Various Lead Sources.
- Responded to all text interactions as well as email correspondence.
- Averaged 120 calls a day and tracked all activities.
- Used proper methods to obtain a complete customer profile to enter into the database.
- Gathered and used funneling techniques to obtain pertinent information such as vehicle needs and wants, trade information, as well as customer concerns to generate and increase sales.
- Entered complete and thorough notes into the CRM.
- Averaged 35-40 sold and 80+ shows per month.
- BDC agent of the year for 2020.
Fields Auto Group
01.2022 - 01.2023
- Processed New Internet Leads through Various Lead Sources.
- Respond to all text interactions as well as email correspondence.
- Completed 100 outgoing calls daily.
- Moved to service reception (after my dept moved) to greet and assist service customers.
- Schedule Appointments and confirm that parts are in stock.
- Collect payment for completed services.
- (Dept was moved to IL shortly after being hired)
Business Development Manager
O'Brien Auto Group
Fort Myers
01.2016 - 01.2019
- Led daily operations of the Business Development Center
- Drove performance resulting in 275+ shown appointments and 130+ sold units monthly
- Managed inbound and internet lead flow across multiple digital platforms
- Monitored and reported KPIs including call volume, response time, show rate, and sold rate
- Conducted daily coaching sessions and call reviews to improve appointment conversion
- Enforced CRM compliance and structured follow-up processes
- Collaborated with Sales Managers to align appointment strategy with showroom traffic
Education
Associates - Applied Science, Respiratory Therapy
College of DuPage
Skills
- MULTI-TASKING
- GOLD MINING
- UNSOLD
- VEHICLE EXCHANGE
- END-OF-LEASE
- CRM MANAGEMENT
- CALL TRACKING
- TRAINING NEW EMPLOYEES
Timeline
Paramount Kia of Asheville
01.2025 - 01.2026
Fields Auto Group
01.2022 - 01.2023
Hunter Auto Group
01.2019 - 01.2024
Business Development Manager
O'Brien Auto Group
01.2016 - 01.2019
Associates - Applied Science, Respiratory Therapy
College of DuPage