Julie Cook
Bensalem,PA
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Bartender
Paddy Whacks
Philadelphia, PA
07.2023 - Current
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness of bar area, ensuring compliance with health and safety standards.
- Engage with customers, providing recommendations and fostering a welcoming atmosphere.
- Process transactions accurately using point-of-sale systems for efficient service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
TopGolf
Philadelphia, PA
07.2022 - Current
- Provided exceptional customer service by accurately taking orders and addressing guest inquiries.
- Maintained cleanliness and organization of dining areas to enhance guest experiences.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order preparation.
- Assisted in training new servers on menu items, service protocols, and point-of-sale systems.
Banquet Server
Pen Ryn Estate
Bensalem, PA
06.2018 - 07.2022
- Set up and break down banquet rooms according to event specifications.
- Deliver food and beverages efficiently to guests during events.
- Assist in maintaining cleanliness and organization of service areas.
- Collaborate with kitchen staff to ensure timely service of meals.
Skills
- Beverage mixing
- Customer engagement
- Health compliance
- Point-of-sale operation
- Menu knowledge
- Team collaboration
- Time management
- Communication skills
- Outgoing personality
- Responsible alcohol service
Timeline
Bartender
Paddy Whacks
07.2023 - Current
Server
TopGolf
07.2022 - Current
Banquet Server
Pen Ryn Estate
06.2018 - 07.2022