Julitsa Foote

• Conducted training for new hires, reviewing recipes, pouring techniques for beer and wine, and operational flow of bar and registers to ensure effective onboarding.
• Educated customers on drink and food menus, answered inquiries, and recommended diverse flavors and espresso options to enhance customer experience.
• Maintained cleanliness and ensured inventory was always available whilst keeping up with high sale hours.

• Ensured and delivered constant exceptional customer service in a

fast-paced environment while maintaining speed and accuracy of order processing.

• Implemented and maintained inventory management protocols to match stock levels to customer demand at all times.

• Controlled end-of-day procedures including close-out of store and distribution of tips to employees.

• Delivered exceptional customer service in fast-paced environment, maintaining accuracy and speed in order processing.
• Managed client accounts, overseeing administrative tasks including paperwork, data entry, invoicing, and claims filing to ensure smooth operations.
• Compiled monthly performance reports for board of directors and executive leadership team to inform strategic decision-making.
• Managed procedural workflows in collaboration with state government entities.
• Responded to inter-departmental inquiries and requests for support to facilitate communication.
• Conducted training and supported teammates on best practices for tasks.