Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Dickinson

Gonzales,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

CSR, Licensed Insurance Agent

DuBose Insurance Agency
03.2011 - Current
  • Type 45 Wpm
  • Assist in customer payments & greeting customers
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Education

P & C License, Insurance Sales

Texas Personal And Commercial Agents License
Austin, TX
04.

High School Diploma -

Gonzales High School
Gonzales, TX
05.1995

Skills

  • Effective Communication
  • Product Knowledge
  • Customer Focus
  • Adaptability
  • Complaint Handling
  • Conflict Resolution
  • Multitasking
  • Telephone Etiquette

Timeline

CSR, Licensed Insurance Agent

DuBose Insurance Agency
03.2011 - Current

P & C License, Insurance Sales

Texas Personal And Commercial Agents License

High School Diploma -

Gonzales High School
Julie Dickinson