Julie Root
Berlin
Summary
Competent Esthetician driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Hand And Stone Massage And Spa
05.2019 - Current
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Recommended retail products for at-home use.
- Welcomed clients arriving for appointments.
- Educated patients on treatment options.
- Handled busy schedules and stayed on top of key deadlines.
- Performed consultations for patients before scheduling treatments.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Resolved customer complaints and facilitated conflict resolutions.
- Created repeat business by developing long-term relationships with regular customers.
Prestige Beauty Advisor
Ulta Beauty
06.2016 - 05.2020
- Taught customers how to apply makeup and recommended optimal products.
- Completed timely and accurate resets based on seasonal demands and special promotional requirements.
- Maintained in-depth knowledge of company brand to best serve customers and drive sales.
- Kept counters and work spaces clean and neat.
- Opened new product boxes and stocked items in an appealing manner.
- Continuing education and cluster training on new brands and new product launches.
- Makeup applications for salon clientele
- Maintain sales goals every week
- Processed payments, entering sales in register for prompt customer service.
- Opened new product boxes and stocked items in displays.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Customer Service Representative
K&G Fashion Superstore
02.2013 - 06.2016
- Managed timely and effective replacement of damaged or missing products.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Service Representative
PHH Mortgage Corporation
01.2015 - 05.2015
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Skin Care/Esthetician
Rizzieri Aveda School For Beauty And Wellness
Voorhees, NJ2018
Skills
- Strong verbal communication
- Data management
- Team leadership
- Self-motivated
- Extremely organized
- Team Player
- Great Charisma
- Hard Working
- Strong Customer Service Skills
- Product Knowledge
- Appointment scheduling
- Conflict resolution
- Social media marketing
- Sales and upselling
- Outstanding client care
- Consultative sales strategies
- Scheduling
- Client intakes
Timeline
Licensed Esthetician
Hand And Stone Massage And Spa
05.2019 - Current
Prestige Beauty Advisor
Ulta Beauty
06.2016 - 05.2020
Customer Service Representative
PHH Mortgage Corporation
01.2015 - 05.2015
Customer Service Representative
K&G Fashion Superstore
02.2013 - 06.2016
Skin Care/Esthetician
Rizzieri Aveda School For Beauty And Wellness
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