Julie D. Isley-Tolbert
Harrisburg,PA
Summary
My primary goal would be to engage and explore all growth opportunities to help allow me to utilize my 20+yrs experience in customer service and leadership skills while completing quality work and exceeding expectations set forth.
Overview
21
21
years of professional experience
Work History
Marketing Representative
Penn Entertainment- Hollywood Casino
Grantville, PA
01.2023 - 04.2024
- Conducted market research to identify customer needs and preferences
- Built strong relationships with customers through email outreach and personal interaction
- Assisted with promotional activities, such as contests and giveaways, to drive engagement.
- Provided support in creating presentations
- Distributed promotional information and incentives determined by marketing managers.
- Attended meetings and studied material to remain current on promotion techniques and service benefits.
- Contributed ideas during brainstorming sessions regarding upcoming campaigns.
- Planned and organized promotional events to expand brand recognition and customers.
Pharmacy Technician
CVS Pharmacy
Philadelphia, USA
02.2014 - 02.2017
- Refills/Initial First fill of prescriptions, Knowledge of drug interactions under Pharmacist supervision
- Customer Service/ Customer satisfaction, Patient confidentiality(HIPPA)
- Faxing, Incoming/Outgoing calls
- Key holder
Supportive Service Assistant
School District of Philadelphia
Philadelphia, USA
06.2009 - 12.2012
- Safety/ Supervision of Children, Daily parent and student interaction
- Faxing, Phones, Orders
- Collaboration with teachers, student curriculum
Home Health Care/Supportive Service
Catholic Social Service
Yeadon, USA
02.2007 - 06.2008
- Preparation of meals
- Doctor Appointments
- House Cleaning
Security Desk Representative
LaSalle University
Philadelphia, USA
03.2003 - 08.2005
- Assist University security in safety practices
- Sign in/out guests
- Routine rounds
Education
Bachelor of Science - Business
Strayer University
Greensboro, NC11-2025
Associate of Arts And Sciences - Business Administration
Strayer University
Greensboro, Nc07-2017
GED -
LaSalle University
Philadelphia, Pa06.1996
Skills
- Excellent Communication
- Networking abilities
- Critical Thinking skills
- Brand building
- Brand Awareness
- Planning and organizing
- Customer Engagement
References
References are available on request.
Timeline
Marketing Representative
Penn Entertainment- Hollywood Casino
01.2023 - 04.2024
Pharmacy Technician
CVS Pharmacy
02.2014 - 02.2017
Supportive Service Assistant
School District of Philadelphia
06.2009 - 12.2012
Home Health Care/Supportive Service
Catholic Social Service
02.2007 - 06.2008
Security Desk Representative
LaSalle University
03.2003 - 08.2005
Bachelor of Science - Business
Strayer University
Associate of Arts And Sciences - Business Administration
Strayer University
GED -
LaSalle University
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