Julie Echeverria
Escondido,CA
Summary
Confident and highly organized individual with more than 36 years working in the automotive industry. Experienced in Reynolds & Reynolds, UCS, and CDK with good multi-tasking abilities. Works well with team members to deliver high levels of satisfaction.
Overview
36
36
years of professional experience
Work History
Service Advisor
Toyota Of Escondido
Escondido, CA
01.2022 - Current
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Dispatched repair orders technicians and followed through to completion.
Parts and Service Director
BMW Of Escondido
Escondido, CA
03.1999 - 01.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Directed training and retraining of employees to boost performance and enhance business results.
- Rotated merchandise and displays to feature new products and promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Effectively supervised staff by implementing company policies, protocols, work rules and disciplinary action.
- Defined clear targets and objectives and communicated to other team members.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Evaluated report data to proactively adjust and enhance operations.
Service Advisor
Toyota Of Escondido
Escondido, CA
06.1997 - 03.1999
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Service Advisor
Discover Infiniti
Kearny Mesa, San Diego
11.1995 - 06.1997
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Toyota Of Escondido
Escondido, CA
05.1986 - 10.1995
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
Skills
- Customer Retention Strategies
- Attention to Detail
- Upselling Products and Services
- Service Recommendations
- Warranty Claims Process Management
- Data Processing
- Quality Control
- Estimating Accuracy
- Service Order Flow
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Excellent Communication
Timeline
Service Advisor
Toyota Of Escondido
01.2022 - Current
Parts and Service Director
BMW Of Escondido
03.1999 - 01.2022
Service Advisor
Toyota Of Escondido
06.1997 - 03.1999
Service Advisor
Discover Infiniti
11.1995 - 06.1997
Service Advisor
Toyota Of Escondido
05.1986 - 10.1995