Julie Edens

• Opened first Neurology Clinic at Cullman Regional
• Developed processes and procedures for new clinic.
• Created all patient and provider forms needed to effectively evaluate and treat patients.
• Handled all referrals for scheduling and tracking to assist Marketing with clinic visibility.
• Tracked all inpatient consults for billing and follow up appointments after discharge.
• Ordered and maintained all office and medical supplies.
• Processed payroll for department.
• Processed all prior authorizations for procedures and testing.
• Ensured every order met medical necessity to ensure timely payment from insurance companies.
• Worked closely with Marketing and providers when reaching out to other practices and community.
• Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
• Built strong relationships with patients and families for optimized care satisfaction.
• Developed and adjusted work schedules for clinical staff and providers.
• Handled provider call schedule for inpatient care for our group.
• Transitioned Sleep Center into Neurology Clinic for sleep studies and treatment.

• Transitioned Cullman Regional Interventional Pain Clinic from hospital setting to an outpatient clinic.
• Worked closely with providers and marketing to make the community and outside providers aware of changes and services offered.
• Created all processes and forms for new pain clinic.
• Trained staff in obtaining and assisted with prior authorizations, medical necessity and injection protocol.
• Worked closely with the hospital and resource scheduling to ensure all patients received care in a timely manner.
• Created processes to ensure that every patient had a thorough evaluation and any necessary imaging prior to scheduling all procedures.
• Processed payroll for department and handled all employee performance evaluations.
• Stayed up to date with all insurance changes and requirements for receiving treatment while keeping staff informed.
• Worked closely with billing to ensure we received insurance payments in a timely manner.
• Moved practice from outside location to Cullman Regional campus.

• Opened first Cullman Regional Spine Clinic.
• Staffed and developed all forms, processes and procedures.
• Scheduled surgeries, managed pre-certifications and verified insurance coverage.
• Worked closely with Marketing using my previous patient base to ensure clinic started with a full schedule for our new provider.
• Compiled a monthly report using Patient Satisfaction Survey responses used for marketing and practice improvements.
• Handled all billing questions.
• Coded and billed all daily office charges and surgery charges.
• Ordered all office and clinic supplies.
• Worked with the state and physicists to meet compliance requirements and safety guidelines while using in house X-ray imaging.
• Worked closely with Administration to stay on budget and attended monthly manager's meetings.
• Was part of Safety Champion Team to stay in compliance with Joint Commission Standards.
• Monitored and reported quality measures for the practice.
• Processes payroll and performed yearly performance evaluations.
• Handled all office correspondence.
• Help implement new surgical procedures to grow revenue.
• Worked closely with outside medical supply reps coordinating surgery dates, surgical supplies and neuro monitoring.
• Built strong relationships with patients and families for optimized care satisfaction.
• Participated in training to implement Cerner CMP, Notivate and Iconnect into clinics and trained clinic staff on all programs.

• Transition position while getting the Spine Clinic building completed.
• Assisted in streamlining processes and procedures.
• Managed front office staff to help resolve time management issues.
• Developed daily duties for each employee to ensure there was complete coverage and exceptional patient care.

• Handled all day to day clinic functions and staff.
• Billed and processed all charges to insurance companies and posted all payments received.
• Sent out monthly statements to patients.
• Designed and oversaw construction of new location for Spine and Orthopedic Clinic.
• Processed payroll and paid withholding taxes.
• Handled all AP and AR accounts.
• Posted all payments and expenses in accounting system.
• Submitted monthly reporting for all federal and state taxes.
• Handled business license and fees.
• Processed and updated all credentialing for providers with all insurance companies.
• Handled all employee benefits.
• Remodeled clinic to include a surgery suite that met required guidelines.
• Ordered and maintained all DME stock in clinic.
• Scheduled all surgeries and processed prior authorization if needed.
• Worked with outside vendors to get the best deal to cut cost and provide exceptional patient care.
• Created and implemented organizational policies and procedures

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Identified and communicated customer needs to supply chain and quality teams.
• Controlled finances to lower costs and keep business operating within budget.
• Reported to senior management on organizational performance and progress toward goals.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Processed payroll and paid monthly and quarterly taxes.
• Handled all correspondences.
• Processed and maintained employee benefits.
• Worked closely with management to reduce overhead and lower production cost.
• Handled all AR and AP accounts.
• Posted in accounting general ledger to balance monthly.

• Handled customer inquiries and provided technical support for insured customers and potential customers.
• Processed insurance payments.
• Answered all incoming calls and assisting with insurance quotes for potential customers and existing customers.
• Completed Allstate agent staff support training and agent training courses online.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Assisted coworkers and staff members with special tasks on daily basis.
• Processed customer orders using established processes to support accuracy and consistency

• Determined most cost-effective procedures and routes for shipments.
• Ordered all grocery items on ongoing basis (this includes all dry groceries, dairy, frozen, bread, juices, drinks, etc.).
• Worked with outside sales reps. to bring in new products and products on deal.
• Kept store in working order (which included placing all sales signs, shelf tags, building displays, etc.).
• Received products when they were delivered and passing necessary information (invoices) on to necessary employees after they are checked in.
• Worked with administrative assistant to keep margins under control.
• Assisted customers with special diet needs (autistic children, diabetic individuals, cancer patients, etc.).
• Ordered and tracked all special orders for customers.
• Answered phone calls with grocery or dietetic questions.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Scheduled appointments for customers.
• Researched and ordered all parts.
• Created quotes and invoices for services.
• Handled all AR and AP accounts.
• Handled all customer questions and complaints.
• Processed payroll.

• Processed new hire paperwork and documents.
• Calculated and printed payroll for approximately 75 employees using daily hours forms.
• Posted information for employees (such as hours worked, vacation time, etc.) to help motivate and to also inform them of progress and expected pay for current week.
• Handled all AR and AP.
• Received all customer service calls and resolved issues.
• Ordered supplies and plants for Landscape installations and irrigation installations.
• Assisted on working up bids for new and existing jobs.
• Developed and maintained spreadsheets to track job progress and man hours.
• Handling all correspondence for Owner, Operations Manager and All Supervisors.
• Handled all new employee information and maintained personnel files.
• Assisted in preparing for year-end reports and taxes.

• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Scheduled inspections.
• Complied inspection reports with supplied information to be given to customer.
• Prepared invoices and collected payments.
• Processed payroll.
• Handled all correspondence.
• Worked remotely from home.

• Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
• Processed permit requests for use of all city parks.
• Collected all fees for permits.
• Tracked revenue for each division within the Recreation Department.
• Prepared the Weekly Mayor's Report.
• Registered children and adults for recreational programs.
• Assisted with Recreation Department programs and functions.
• Scheduled applicants and followed up with Special Events Committee meeting attendees with the status of requirements and approval of all special events held throughout the city.

Engineering Department:

• Assisted Engineering Department to develop and maintain preventive maintenance system for all equipment in entire plant.
• Developed filing system and cataloged and labeled each piece of equipment to help assist in preventive maintenance process.
• Prepared work orders for engineering staff.

Production Analyst:

• Reviewed production schedules and streamlined processes.
• Received daily production reports each department.
• Developed filing system for all information obtained and entering into SAP program daily.
• Developed and maintained spreadsheets that could account for product and cost of all that was lost or gained on WTD, MTD, YTD basis, this information was then transmitted daily to corporate office of Laird group in England.
• I also used information obtained from each department to chart production for employees.
• Worked closely with Accounting Department to reflect materials discarded, used and sold into dollar amounts.

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Collected and compiled information to update KRC Rolls Technical Service Manual.
• Processed all insurance claims for employees.
• Assisted customer service with orders and updates on service to customers.
• Supported sales staff throughout Southeast from Florida, Georgia, Alabama, Mississippi, Louisiana, Tennessee, South Carolina, North Carolina and Virginia.
• Supported all other United States and Canadian staff with information from Sales and Marketing.
• Mailed out all information request for products to customers.
• General correspondence from VP of Sales and Marketing.

Administrative Assistant Human Resources

• Answered and redirected incoming phone calls for office.
• Processed 401K loans and transfers.
• Processed insurance information.
• Revised company handbook.
• Updated and maintained personnel files.
• Assisted in development of new training programs for employees.
• Responsible for forwarding information to each facility from corporate office.
• General correspondence for department.

Retail and Planning:

• Administered compensation, benefits, and performance management systems at direction of supervisor.
• Performed a weekly fabric and product shortage/ overflow report for planning and scheduling of production.
• Reported to customers the status of an order.
• Transferred information and updating the AS400 system product numbers to the JD Edwards system.
• General correspondence for department.

Customer Service Department

• Mailed out all catalogue information requested.
• Monitored status of orders processed for delivery.
• Placed new orders into system.
• Directed new customers to the appropriate sales person for that area.