Julie Elliott
Sanger
Summary
Dynamic compliance and fraud investigative professional with over a decade of experience leading Criminal Investigations and claims investigations from inception to resolution. Strategic collaborator with Data Analytics, skilled in designing detection attributes and conducting proactive risk assessments to mitigate potential threats. Proficient in leveraging AI technologies, including Liberty GPT and CoPilot, to enhance document summarization, data extraction, and pattern recognition while ensuring robust governance and privacy controls. Expertise in crafting regulator-ready reports and coordinating law enforcement requests.
Overview
16
16
years of professional experience
Work History
Quality Improvement Specialist II
Liberty Mutual Insurance
01.2025 - Current
- Plans and executes 50+ monthly operational audits, identifying process gaps and operational risk, improving audit compliance scores.
- Implements Liberty GPT and CoPilot workflows with prompt-engineering standards and human-in-the-loop validation to automate document summarization.
- Recommends and discusses estimation enhancements that reduced documentation deficiencies by 37% and improved operational reporting accuracy.
- Prepared materially supported, regulator-ready reports and presented findings to leadership and compliance; tracked remediation actions and closed control gaps to improve audit compliance scores.
Sr. Field Claim Resolution Specialist I (PRT)
Liberty Mutual Insurance
04.2022 - 01.2025
- Managed intake-to-closure estimates for 500+ complex property claims annually, identifying fraud indicators and escalating cases to SIU when needed.
- Streamlined claim resolution, reducing cycle times by 25% and improving customer satisfaction.
- Interpreted complex policy provisions and exclusions across $20K+ average claims, mitigating exposure risks.
SIU / CAT Insurance Adjuster
Liberty Mutual Insurance
05.2016 - 04.2022
- Conducted 150+ suspicious-activity investigations annually from intake through closure; performed root-cause analysis and investigative interviewing that supported $1M+ in prevented or recovered payouts.
- Performed proactive fraud risk reviews and pattern analysis across claims datasets; analyzing documentation and financial data to identify fraud indicators and escalate high-risk cases.
- Developed and delivered investigator training on documentation standards, investigative interviewing, and tool usage to boost investigative quality.
- Conducted on-site loss inspections and estimates, reducing processing delays by 20%.
Police Chief
Florence Police Department
07.2010 - 05.2014
- Led and closed 200+ criminal investigations (including fraud and financial crimes), coordinating multi-agency evidence collection and presenting regulator-ready case packages that improved clearance rates by 22%.
- Implemented policy and control remediation across the department to strengthen evidence documentation and investigative procedures, reducing procedural errors and accelerating case processing by 30%.
- Supervised, trained, and mentored 10+ police officers in investigative techniques, forensic evidence handling, and interview best practices; established ongoing fraud awareness and prevention training for staff.
- Coordinated with county and state prosecutors on complex cases, providing testimony and documentary evidence that supported successful prosecutions and administrative actions.
Education
Master of Arts - Homeland Security
American Military University
Charles Town, WVBachelor of Science - Criminal Justice
Midwestern State University
Wichita Falls, TXSkills
- Fraud investigation expertise
- Data analysis
- Fraud detection
- Interview techniques
- Detailed report writing
- Investigative research
- Investigation management
- Compliance assessment
- Deadline and results-oriented
- Insurance documentation
Timeline
Quality Improvement Specialist II
Liberty Mutual Insurance
01.2025 - Current
Sr. Field Claim Resolution Specialist I (PRT)
Liberty Mutual Insurance
04.2022 - 01.2025
SIU / CAT Insurance Adjuster
Liberty Mutual Insurance
05.2016 - 04.2022
Police Chief
Florence Police Department
07.2010 - 05.2014
Master of Arts - Homeland Security
American Military University
Bachelor of Science - Criminal Justice
Midwestern State University
Accomplishments:
Quarterly Impact Awards Top Team Member 2026
Multiple Spotlight Awards throughout my career
Quarterly Impact Award - Win With Purpose, Together 2024