Summary
Work History
Education
Skills
Affiliations
Accomplishments
Work Preference
Timeline
Generic
Open To Work

JULIE C. ELLIOTT

Insurance Executive
Sanger (Plano),TX

Summary

Results-oriented Quality Improvement Specialist with expertise in operational audits and data analysis. Enhanced audit compliance and reduced documentation deficiencies by 37%. Leveraged team collaboration to implement process improvements, driving operational efficiency and achieving organizational goals. Currently participating in an Examining Mentorship for the 2nd year.

Work History

Quality Improvement Specialist II

Liberty Mutual Insurance
Plano, TX
01.2025 - Current
  • Conducted 50+ monthly operational audits, identifying process gaps and operational risks that enhanced audit compliance scores by X%.
  • Recommended estimation enhancements that reduced documentation deficiencies by 37% and improved operational reporting accuracy.
  • Analyzed workflow and estimate data to improve estimate writing accuracy, ensuring proper payments and minimizing errors.
  • Collaborated with PRT to address estimating gaps in remove/replace roofing, cabinets, and flooring supplement processes, resulting in improved operational efficiency.
  • Analyzed data using Power BI, Liberty GPT, and CoPilot to support informed decision-making.

Sr. Fld. Claim Resolution Specialist I (PRT)

LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
04.2022 - 01.2025
  • Estimated 500+ complex property claims annually, identified potential fraud, ensured regulatory compliance, and protected company assets.
  • Interpreted complex policy provisions and exclusions for $20K+ average claims, mitigating exposure risks and safeguarding company interests.
  • Streamlined claim resolution process, reducing cycle times by 25% and enhancing customer satisfaction.
  • Prepared estimates and collaborated with external parties to resolve claims supplements, enhancing resolution efficiency and client satisfaction.

SIU / CAT INSURANCE ADJUSTER

LIBERTY MUTUAL INSURANCE COMPANY
Plano, TX
05.2016 - 04.2022
  • Conducted 150+ annual investigations of suspicious insurance claims, analyzing documentation and financial data to identify fraud indicators and escalate high-risk cases.
  • Performed claims audits and pattern analysis, preventing or recovering over $1M+ in potential fraudulent payouts.
  • Managed 40-60 active claims during catastrophic events, ensuring thorough documentation and timely resolutions to expedite processing.
  • Conducted on-site loss inspections and estimates, streamlining processing and reducing delays by 20%.
  • Mentored new investigators on fraud detection techniques and documentation standards, enhancing team compliance and effectiveness.

Police Chief

Florence Police Department
Florence, TX
07.2010 - 05.2014
  • Conducted over 200 criminal investigations, achieving thorough resolutions of felonies, misdemeanors, fraud, and misconduct.
  • Coordinated investigations with local, county, and state agencies, improving multi-agency case resolution timelines by 30%.
  • Developed departmental policies and procedures, improving evidence documentation and investigative effectiveness.
  • Hired, supervised, and mentored 10+ officers, fostering a culture of accountability in investigative practices.

Education

Master of Arts - Homeland Security, Criminal Justice

American Military University
Charles Town, WV

Bachelor of Science - Criminal Justice

Midwestern State University
Wichita Falls, TX

Skills

  • Quality Improvement
  • Operational Audits
  • Quality Metrics
  • Team collaboration
  • Process optimization
  • Data analysis
  • Power BI
  • Liberty GPT, CoPilot
  • Performance improvements

Affiliations

Examining Mentorship in 2025 & 2026 with Examiner Andrea Williams

Accomplishments

Quarterly Impact Awards Top Team Member 2026

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

HybridRemote

Salary Range

$95000/yr - $200000/yr

Timeline

Quality Improvement Specialist II

Liberty Mutual Insurance
01.2025 - Current

Sr. Fld. Claim Resolution Specialist I (PRT)

LIBERTY MUTUAL INSURANCE COMPANY
04.2022 - 01.2025

SIU / CAT INSURANCE ADJUSTER

LIBERTY MUTUAL INSURANCE COMPANY
05.2016 - 04.2022

Police Chief

Florence Police Department
07.2010 - 05.2014

Master of Arts - Homeland Security, Criminal Justice

American Military University

Bachelor of Science - Criminal Justice

Midwestern State University

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JULIE C. ELLIOTTInsurance Executive