Jeffrey Landrum
Spartanburg
Summary
Results-driven Manufacturing and Quality Professional with over 20 years of experience in high-volume production and process improvement across diverse environments. Specializes in root cause analysis, validation support, and developing training processes that enhance consistency and minimize defects. Hands-on experience in cleanroom manufacturing and cross-functional collaboration with engineering and operations to enhance reliability and streamline production execution.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Quality Assurance Technician II / Process & Continuous Improvement Support
Keurig Dr Pepper, Inc.
Spartanburg
07.2023 - Current
- Led investigation of elevated oxygen levels in finished product, performing data analysis, process adjustments, and validation testing; collaborated with maintenance to identify mechanical root cause and made real-time decision to stop production to protect product quality.
- Led supplier-related NCR investigation (1.2M+ units), coordinating with logistics, receiving, and suppliers to validate issues, communicate findings, and ensure resolution.
- Evaluate process and quality data to identify discrepancies, drive CAPA, and support timely resolution of production and quality issues.
- Tracked and analyzed scrap, defects, and process variation to identify trends, supporting root cause analysis and corrective actions.
- Identified and escalated data discrepancies or documentation gaps, ensuring timely resolution and compliance with quality standards.
- Lead and support investigations into quality issues and process deviations using structured problem-solving methods.
- Led a Lean Six Sigma Yellow Belt project to improve retain storage and material flow by implementing barcode tracking and evaluating LGV automation, increasing traceability and reducing handling inefficiencies.
- Led a process improvement initiative using PDCA by identifying operator troubleshooting gaps and implementing QR code-based training tools, improving response time, consistency, and operator understanding across production lines.
- Developed troubleshooting tools to support operator training and standard work implementation.
- Served as ETQ super user, supporting NCR documentation, facilitating system access, and training team members on quality systems and process compliance.
Validation Technical Specialist
PL Developments
Piedmont
01.2023 - 06.2023
- Supported equipment qualification, validation, and startup activities, ensuring production readiness and compliance with regulatory standards.
- Collaborated with engineering and quality teams to validate equipment and processes, ensuring adherence to compliance standards.
- Reviewed technical documentation and validation records for accuracy, completeness, and alignment with operational requirements.
- Led startup support and technical documentation development for new automated mouthwash production equipment.
- Converted 400-page OEM manual into simplified operator work instructions and training materials, facilitating efficient production startup.
- Developed and standardized work instructions to ensure consistent execution and documentation of production processes.
- Created visual verification work instructions for engineering to confirm foil detection under peroxide bottles.
- Assisted with validation support and PM/work instruction development for facility dust collection system supporting powder containment and airflow control.
Quality Auditor III
AFL Telecommunications
Duncan
11.2021 - 12.2022
- Conducted process and product audits to verify compliance with internal quality standards and procedures.
- Documented nonconformances, leading corrective action and root cause investigations.
- Helped identify recurring defects and supported corrective actions that improved product quality and reduced repeat issues.
- Tracked corrective actions, ensuring timely closure of quality issues.
- Maintained audit documentation and quality records within quality systems.
- Assisted with audit preparation and documentation review, collecting evidence to support compliance.
- Supported compliance and quality system adherence across production operations.
Team Leader / Quality
Cytiva (Pall)
Duncan
10.2019 - 08.2021
- Ensured adherence to standardized processes and quality requirements, contributing to product integrity in a controlled manufacturing environment.
- Supported adherence to controlled manufacturing processes, ensuring product quality and consistency.
- Trained operators on standardized production processes and work instructions.
- Developed and maintained work instructions and training materials to support operational consistency.
- Operated within a cleanroom manufacturing environment, ensuring compliance with strict protocols.
- Completed overseas training in Medemblik, Netherlands, enhancing production and process training capabilities.
Offline Support / Manufacturing Quality Technician
BMW Manufacturing
Greer
03.2001 - 08.2019
- Led problem-solving and process improvement efforts using PDCA and structured methodologies, resulting in streamlined operations.
- Conducted process audits ensuring adherence to quality and safety standards, identifying and addressing compliance gaps.
- Supported production, quality, and continuous improvement activities in high-volume automotive manufacturing, enhancing process stability and product quality.
- Developed and improved standardized work instructions and procedures.
Education
Bachelor of Science - Applied Manufacturing
Purdue University Global
West Lafayette, IN03-2026
High School Diploma -
Boiling Springs High School
Boiling Springs, SC05-1991
Skills
- Quality systems and compliance
- Quality improvement
- Process auditing
- Non-conformance management
- Root cause analysis
- Data analysis and trend monitoring
- Risk management
- Training standardization
- Work instruction development
- Cross-functional problem solving
- Continuous improvement mindset
Certification
- Lean Six Sigma Yellow Belt (In Progress)
- Internal Auditing Basics– Quality WBT Center for Education
- Food Safety & GMP Training
- Safety compliance trainings (KDP, AFL, BMW)
Timeline
Quality Assurance Technician II / Process & Continuous Improvement Support
Keurig Dr Pepper, Inc.
07.2023 - Current
Validation Technical Specialist
PL Developments
01.2023 - 06.2023
Quality Auditor III
AFL Telecommunications
11.2021 - 12.2022
Team Leader / Quality
Cytiva (Pall)
10.2019 - 08.2021
Offline Support / Manufacturing Quality Technician
BMW Manufacturing
03.2001 - 08.2019
Bachelor of Science - Applied Manufacturing
Purdue University Global
High School Diploma -
Boiling Springs High School