JULIE ELLIS
Hesperia,CA
Summary
Seasoned Paraeducator and Assistant Branch Manager with a proven track record at Desert Community Bank, showcasing exceptional educational support and service excellence. Skilled in Microsoft Word and collaborative teamwork, adept at enhancing student learning and staff development. Achieved Outstanding Audit Review three years consecutively, demonstrating unparalleled dedication and leadership.
Overview
31
31
years of professional experience
Work History
Paraeducator, Special Education
Apple Valley Unified School District
Apple Valley, CA
01.2024 - Current
- Modeled suitable behaviors using positive reinforcement and behavior modeling techniques.
- Guided students in overcoming difficult tasks.
- Provided one-on-one instruction to students with disabilities, helping them learn basic literacy and numeracy skills.
- Ensured safety and order while accompanying students to various locations.
- Consulted with teachers regarding student progress, IEP adjustments and classroom needs.
- Monitored student progress and provided feedback to parents and school administrators on their academic performance.
- Advised instructor on student behavior or issues requiring immediate attention.
Paraeducator
San Bernardino County Superintendent of Schools
03.2018 - 12.2023
- Assisted in classroom management, focusing on students with a range of disabilities including medical needs, behavioral challenges and learning difficulties.
- Designed engaging lessons for children during Zoom sessions.
- Guided parents in implementing practices to enhance children's distance learning experience.
- Made phone calls to parents as necessary and assisted with Spanish-speaking parents.
- Managed class of special education students in absence of lead teacher.
- Organized instructional materials for use in the classroom setting.
- Collaborated with therapists when necessary to assist students' development of motor skills or sensory processing abilities.
Office assistant
Worthing's General Service
01.2014 - 12.2016
- Delivered exceptional support through phone and email communication.
- Facilitated and maintained the scheduling of jobs for employees as well as maintained the schedule for management
- Supported financial record-keeping and invoicing.
- Executed daily clerical tasks such as filing, typing correspondence and managing documents.
Assistant Branch Manager, AVP
Desert Community Bank
09.2004 - 05.2010
- In October of 2006, I was promoted to Assistant Branch Service Manager/Customer Service Manager of the largest branch of Desert Community Bank, where I worked directly and supervised a staff of 21.
- Addressed all workforce-related issues effectively.
- Oversaw daily branch operations to guarantee seamless efficiency.
- Contributed to branch's achievement of Outstanding Audit Review in three consecutive years: 2007, 2008, and 2009.
- Conducted training sessions to educate staff on updated policies and procedures.
- Oversaw maintenance and retention of all branch records.
- Served as a mentor and adviser to continue developing and training the staff.
- Acted as community advocate on behalf of the company.
Customer Service Officer
Union Bank of California
09.1993 - 03.2004
- Managed sensitive issues with discretion and effectiveness.
- Addressed and remedied complex customer concerns.
- Directed and supervised a team of over fifteen staff members.
- Managed employee concerns, including performance reviews, salary increases, recruitment, and termination processes.
- Implemented incentive programs to foster a lively work culture.
- Handle daily decision-making involving potential risks of loss to the Bank.
- Resolved discrepancies in customer accounts.
- Balanced multiple departmental general ledgers efficiently.
- Operate the phone system, which includes handling customer or merchant special assistance calls.
- Handle bank-wide regulation claims.
- Drafted professional correspondence including business letters and documents.
- Delivered comprehensive customer service across multiple channels including phone, email, and face-to-face.
- Prepare and manage monthly certifications to support audit processes.
- Operated efficiently in a high-volume call center environment.
- Executed all customer contact functions including cash handling, account inquiries, and troubleshooting.
- Maintained diverse responsibilities within teller, financial services, and operations roles.
Education
Diploma -
Santiago High School
Garden Grove, CASkills
- Educational Support Specialist
- Experienced in Microsoft Word
- MS Excel
- Website Navigation Proficiency
- Service Excellence
- Accurate Data Entry
- Proficient 10-Key Data Entry
- Office Equipment Proficiency
- Typing Speed: 55 WPM
- High Volume Call Management
- Bilingual, Spanish
- Prioritization and Time Allocation
- Employee Training
- Negotiation and Resolution Skills
- Collaborative teamwork
- Classroom organization
Leadership Experience
Throughout my career I have been called on to provide a leadership role many times. In the management aspect of my career, I have mentored dozens of employees to realize their full potential. I have also been partnered with newer managers to help mentor them through challenges within their new roles.
Communication Skills
Throughout my career I have enjoyed working in a variety of environments. My background makes me highly qualified to work with the variety of students and staff that I might encounter. My conflict resolution skills can help facilitate in situations in which the students or parents may not be entirely satisfied. My previous work in the financial industry gives me an edge in the maintenance of filing systems and record keeping.
References
References available upon request.
Timeline
Paraeducator, Special Education
Apple Valley Unified School District
01.2024 - Current
Paraeducator
San Bernardino County Superintendent of Schools
03.2018 - 12.2023
Office assistant
Worthing's General Service
01.2014 - 12.2016
Assistant Branch Manager, AVP
Desert Community Bank
09.2004 - 05.2010
Customer Service Officer
Union Bank of California
09.1993 - 03.2004
Diploma -
Santiago High School
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