Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Julie Farnan
Open To Work

Julie Farnan

Florida

Work Preference

Desired Job Title

Mediation Administrative SpecialistDispatch & Administrative LeadGuest Service AgentGuest Reception Manager

Work Type

Full Time

Location Preference

HybridRemoteOn-Site
Location: Florida, US
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPersonal development programsWork from home optionPaid time off

Summary

Highly organized and detail-oriented professional with extensive experience in logistics and administrative support. Proven ability to effectively manage and coordinate dispatch operations, ensuring the timely and efficient delivery of goods and services. Skilled in overseeing a team, providing direction and support to optimize productivity and customer satisfaction. Adept at utilizing advanced software and technologies to track and monitor shipments, resolve issues, and maintain accurate records. Strong leadership skills, with a track record of success in implementing process improvements, reducing costs, and streamlining operations. Excellent communication and interpersonal skills, able to effectively collaborate with cross-functional teams and build strong relationships with clients and vendors.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Mediation Administrative Specialist

Administrative Office Of The Courts - 20th Judicial Circiut
Fort Myers, FL
04.2026 - Current
  • Collaborating with judges, case managers, attorneys, and the public to optimize mediation schedules and offer parties an
    opportunity to amicably settle their disputes within strict court-ordered deadlines.
  • Acquired certification as a Florida Supreme Court Certified Mediator and conducted mediations to assist parties with conflict
    resolution.
  • Evaluating and analyzing mediation practices to identify areas for improvement and implement strategic changes that enhance
    service.
  • Maintaining detailed records of mediation outcomes and participant feedback to improve future sessions and enhance overall
    program effectiveness.
  • Implemented process improvements that reduced turnaround time for case processing tasks.
  • Handled incoming and outgoing mail.

Dispatch & Administrative Lead

SCI - Dignity Memorial
11.2021 - 05.2025
  • Managed full cycle of dispatch and administrative duties in fast-paced, multitask-heavy environment while overseeing operations of 15+ staff members across 9 client locations.
  • Implement new training procedures to help reduce turnover rates, mentor new staff, and ensure all team members are equipped with the necessary skills and knowledge to excel in their roles.
  • Maintained accuracy of records and documents, implementing guidelines to address identified compliance gaps.
  • Utilize flexibility where needed to accommodate short-notice deadlines, reroute technicians and resources, and provide assistance to other locations from Orlando to Miami.
  • Coordinated special projects with cross-functional teams, aligning objectives to enhance organizational goals.

Guest Service Agent

Swissport - Spirit Airlines
10.2019 - 10.2021
  • Provide an outstanding experience to all guests traveling worldwide by accommodating individual needs, communicating schedule changes and boarding policies, and resolving any issues in a prompt and professional manner.
  • Supervise daily airport operations including ticket purchases, check-ins, gate boarding and deboarding, operational support, and scheduling.
  • Manage a fluctuating operational status during high volume seasonal flights, sometimes monitoring 10+ flights, numerous delays, and active service interruptions at a facility only equipped to receive two flights at a time.

Guest Reception Manager

Naples Garden Inn
02.2017 - 10.2019
  • Greet and welcome guests with a friendly and professional demeanor, ensuring a lasting positive impression of the hotel.
  • Answer calls and emails, transfer them to the appropriate parties, departments, or voicemail boxes to provide efficient and effective communication.
  • Manage the front desk area - directing guests to their rooms and providing necessary information to ensure a high class experience.
  • Assist with administrative tasks including sorting and distributing mail, coordinating office supplies, booking appointments and reservations, providing local knowledge to tourists, and maintaining accurate records to support daily operations.

Education

High School Diploma -

Palmetto Ridge Highschool
Naples, FL
05-2015

Skills

  • Conflict resolution
  • Scheduling
  • Logistics
  • Customer relations
  • Data entry
  • Microsoft Office
  • Computer proficiency
  • Time management
  • Multitasking
  • Inventory management
  • Auditing
  • Team building

Certification

  • CANA Operations Certification Program September 2023
  • Cremation Association of North America

Interests

  • Cooking
  • Knitting and Crocheting
  • Gardening
  • Avid Reader
  • Backpacking and Hiking

Timeline

Mediation Administrative Specialist

Administrative Office Of The Courts - 20th Judicial Circiut
04.2026 - Current

Dispatch & Administrative Lead

SCI - Dignity Memorial
11.2021 - 05.2025

Guest Service Agent

Swissport - Spirit Airlines
10.2019 - 10.2021

Guest Reception Manager

Naples Garden Inn
02.2017 - 10.2019

High School Diploma -

Palmetto Ridge Highschool