Billy R. Castellanos Torres
Oklahoma City,OK
Summary
Ambitious, articulate and accomplished loss mitigation professional with strong numeric aptitude and advanced analytical and problem-solving skills. Detail oriented, strong organizational and time management skills. As well as supporting and implementing initiatives, policies and procedures. Have excellent leadership skills and possess a good eye for problem solving and capable of making quick, educated decisions. Well-versed in the areas of Audit, FDCPA Regulations, Regulatory Compliance, Oversight, Quality Control, Mortgage Servicing and Loss Mitigation (FHA, RHS, Conventional and VA). Relentlessly driven with the goal of safeguarding corporate assets, mitigating escalation, litigation and financial risks.
Overview
19
19
years of professional experience
Work History
Loss Mitigation - Mediation Specialist Foreclosure
Midland Mortgage A Division Of MidFirst Bank
05.2015 - 12.2023
- Implemented concise record-keeping systems, ensuring accurate tracking of case details and easy retrieval of information when needed.
- Improved mediator performance through regular feedback, training, and professional development opportunities.
- Ensured compliance with relevant regulations and ethical standards in all mediation activities, upholding the integrity of the profession.
- Prepared detailed reports on case outcomes, contributing valuable insights into program evaluations and improvements.
- Assisted in the development of mediation policies and procedures for more effective dispute resolution processes.
- Reduced case backlog by efficiently scheduling mediation appointments and prioritizing urgent cases.
- Monitored case progress to ensure timely resolution of disputes and client satisfaction.
- Increased awareness of available mediation services through targeted marketing initiatives and community outreach activities.
- Coordinated foreclosure prevention efforts, facilitating timely communication between legal counsel and other departments.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
- Contributed to departmental performance metrics by consistently meeting or exceeding established goals for successful loan modifications, short sales, and other loss mitigation solutions.
- Attended hearings, mediations, trials, settlement conferences, and other appearances as necessary.
- Handling inquiries in a timely and competent manner through various case management systems, phone, and email.
Loss Mitigation Bankruptcy Specialist
Midland Mortgage A Division Of MidFirst Bank
11.2015 - 09.2019
- Appropriately followed up with attorneys and bankruptcy trustees to meet deadline in a timely manner.
- Developed professional relationships with bankruptcy attorneys, trustees, other legal counsel and bankruptcy court personnel.
- Oversaw a diverse caseload, managing competing deadlines and priorities with minimal supervision, ensuring timely and effective case resolutions.
- Maintained strict adherence to regulatory guidelines, ensuring full compliance with federal and state bankruptcy laws.
- Optimized internal workflows, implementing organizational systems that streamlined case management procedures.
- Spearheaded training initiatives for new team members, sharing industry insights and best practices to enhance productivity levels.
- Increased team productivity by providing support, guidance, and training to junior staff members.
Management
Tokyo Japanese Restaurant
03.2005 - 09.2015
- Monitored company sales, spending and budgets.
- Supported implementation of new financial planning tools, resulting in more efficient budgeting processes and improved collaboration between departments.
- Prepared thorough reports, commentaries and financial statements.
- Created business strategies to boost shareholder value.
- Supervised team of accounting technicians, liaising between colleagues and management.
- Developed comprehensive financial reports for senior management, facilitating effective decision-making based on accurate data insights.
Education
GED -
Putnam City West High School
Oklahoma City, OK07.2006
Skills
- Mortgage Servicing Understanding
- Excel, Outlook, Vendorscape, Microsoft Office Expertise
- Risk Assessment
- Foreclosure Prevention
- Bankruptcy Knowledge
- Loan Modification
- Analytical Thinking
- Fluent Bilingualism - Spanish
- Critical Thinking
- Conflict Analysis
- Team Building
- Conflict Resolution Skills
Languages
Spanish
Native or Bilingual
Timeline
Loss Mitigation Bankruptcy Specialist
Midland Mortgage A Division Of MidFirst Bank
11.2015 - 09.2019
Loss Mitigation - Mediation Specialist Foreclosure
Midland Mortgage A Division Of MidFirst Bank
05.2015 - 12.2023
Management
Tokyo Japanese Restaurant
03.2005 - 09.2015
GED -
Putnam City West High School
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