Ariana Bell
Houston,Tx
Summary
Loss Mitigation Specialist proficient in advising borrowers during foreclosure risk. Astute and insightful with effective communication and skill for advising customers in loss mitigation solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Service-oriented and responsible with good understanding of real estate practices and financial regulations. Well-versed in options such as short sales to avert foreclosing on properties. Well-organized and detail-oriented with systematic approach.
Overview
4
4
years of professional experience
Work History
Loss Mitigation Specialist
Dovenmuehle Mortgage Inc.
Lake Zurich, IL
10.2021 - 01.2023
- Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
- Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.
- Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
- Ensured compliance with all relevant regulations and guidelines by diligently reviewing loss mitigation documentation and procedures.
- Provided training and guidance to junior staff members on industry best practices, fostering a team-oriented environment focused on continuous improvement.
- Mitigated potential losses by proactively identifying early warning signs of borrower distress and initiating appropriate interventions.
- Maintained strong relationships with external partners such as attorneys, real estate agents, and mortgage servicers to facilitate seamless cooperation during the loss mitigation process.
- Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
- Processed loan applications and monitored progress from start to finish.
- Researched and updated industry knowledge on changing legislation and regulations.
- Identified opportunities to cross-sell and upsell loan products to customers.
Server
Red Lobster
Gurnee, IL
10.2020 - 11.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
CAP 2 Associate
Walmart
Round Lake, IL
01.2019 - 08.2020
- Improved customer satisfaction by consistently maintaining a clean and organized sales floor.
- Enhanced store efficiency by accurately stocking shelves and managing inventory levels.
- Reduced instances of out-of-stock items by diligently monitoring product availability and promptly replenishing merchandise.
- Ensured timely completion of tasks by effectively prioritizing workload and collaborating with team members.
- Maintained a safe work environment by adhering to company safety policies and promptly reporting any hazards or incidents.
- Assisted in loss prevention efforts by identifying potential theft risks and following proper protocols for addressing them.
- Contributed to positive customer experiences with friendly, attentive service during busy shifts.
- Supported successful marketing initiatives by creating visually appealing displays that showcased featured products.
Education
George Washington High School
Cedar Rapids, IA06.2016
Skills
- Underwriting Processes
- Mortgage Servicing Understanding
- Coordinating Records
- Maintaining Payment Histories
- Customer Service
- Foreclosure Prevention
- Decision Making
- Relationship Building
- Empathy and Understanding
- Collections Experience
- Loan Modification
- Time Management
- Cash Handling
- Data Entry
Timeline
Loss Mitigation Specialist
Dovenmuehle Mortgage Inc.
10.2021 - 01.2023
Server
Red Lobster
10.2020 - 11.2021
CAP 2 Associate
Walmart
01.2019 - 08.2020
George Washington High School