Shanta Pickett
Loss Mitigation Specialist
Newburgh,IN
Summary
Detail-oriented Loss Mitigation Specialist with over 10 years of experience in analyzing financial documents and implementing risk assessment strategies. Known for strong problem-solving abilities, ensuring compliance with regulatory requirements while guiding borrowers through challenging financial situations.
Overview
12
12
years of professional experience
2
2
Certification
Work History
Loss Mitigation Specialist
Old National Bank
Evansville, IN
09.2015 - Current
- Analyzed financial documents to assess borrower eligibility for loss mitigation programs.
- Developed tailored repayment plans for borrowers facing financial hardship, improving client satisfaction.
- Implemented risk assessment strategies to minimize potential losses on distressed loans.
- Collaborated with legal teams to ensure compliance with regulatory requirements in loss mitigation efforts.
- Prevented unnecessary foreclosures by effectively communicating available options to borrowers and guiding them through the loss mitigation process.
- Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
- Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
- Proactively identified solutions for customers experiencing credit issues.
- Discussed property liquidation options with customers.
- Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
- Safeguarded company interests by ensuring adherence to all relevant legal and regulatory requirements throughout the loss mitigation process.
- Manage approximately around 50 to 100 delinquent loans weekly,
- Assisted with short sales and deed in lieu processes.
- Provided training and guidance to junior staff members on industry best practices, fostering a team-oriented environment focused on continuous improvement.
- Checked property valuations to assess foreclosure feasibility.
Collection/Insurance Claims Specialist
Springleaf Financial
Evansville, IN
11.2013 - 09.2015
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Analyzed insurance claims to ensure compliance with company policies and regulatory requirements.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Education
Bachelor of Science - Global Management And Communications
Wilberforce University
Wilberforce, OH12-2005
Skills
- Collections experience
- Negotiation expertise
- Coordinating records
- Loan modification
- Foreclosure prevention
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Underwriting processes
Certification
LAPP/SAR Underwriter Certification - Completion April 4, 2026.
FHA Direct Endorsement Certification- Completion April 5, 2026.
Timeline
Loss Mitigation Specialist
Old National Bank
09.2015 - Current
Collection/Insurance Claims Specialist
Springleaf Financial
11.2013 - 09.2015
Bachelor of Science - Global Management And Communications
Wilberforce University