Julie Franks
First American Title Insurance Co
Arvada,CO
1
Certification
11
years of professional experience
Detail-oriented professional with a robust background in escrow processes. Strengths include managing compliance, coordinating communication, and resolving issues promptly. Prepared to leverage expertise to enhance operational efficiency and client satisfaction.
Work History
Sr. Escrow Officer
1 Year 2 Months- Managed complex escrow transactions ensuring compliance with regulations and company policies.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth closings.
- Conducted thorough title searches and reviewed documents for accuracy before finalization.
- Resolved client inquiries and issues, enhancing customer satisfaction and retention rates.
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
Branch Manager/Sr. Escrow Officer
4 Years 2 Months- Led branch operations, ensuring compliance with industry regulations and company policies.
- Developed and implemented training programs to enhance staff performance and service delivery.
- Fostered client relationships through exceptional service, resulting in increased customer satisfaction ratings.
- Mentored junior staff, promoting professional development and knowledge sharing within the team.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Senior Escrow Officer
5 Years 7 Months- Managed complex escrow transactions to ensure compliance with legal and regulatory requirements.
- Coordinated communication between buyers, sellers, and lenders to facilitate smooth closing processes.
- Reviewed title documents for accuracy and resolved discrepancies to mitigate risks.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
Education
GED
Skills
Escrow standards
Closing processes
Document preparation
Risk assessment
Time management
Customer service
Active listening
Certification
Current Title License
Notary Public
Timeline
Sr. Escrow Officer
First American Title Insurance Co
06.2025 - 08.2026Read More
Branch Manager/Sr. Escrow Officer
WFG National Title
04.2021 - 06.2025Read More
Senior Escrow Officer
Heritage Title Company
09.2015 - 04.2021Read More
Arvada High School
GED
Read More