Julie French
World Market
Carson City,NV
33
years of professional experience
Dynamic retail professional with a proven track record at World Market, excelling in customer service and sales expertise. Recognized for enhancing visual merchandising and consistently achieving sales goals. Strong interpersonal skills fostered lasting customer relationships, while adept cash handling ensured efficient transactions. Committed to delivering exceptional shopping experiences and driving revenue growth.
Work History
Retail Sales Associate
11 Months- Assisted customers in locating products and providing information on merchandise.
- Maintained visual merchandising standards to enhance product displays and store aesthetics.
- Processed transactions accurately using point-of-sale systems and managed cash register operations.
- Collaborated with team members to meet sales goals and improve customer service experiences.
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Handled inventory management tasks including stock replenishment and organization of merchandise displays.
- Responded promptly to customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Engaged in seasonal promotions, contributing ideas for effective marketing strategies within the store environment.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Greeted customers and provided outstanding customer service.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Coordinated with stock team to expedite restocking of high-demand items.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Caregiver
1 Year- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with family members and medical staff.
- Administered medications and maintained accurate records of dosage schedules.
- Implemented engaging activities to enhance client well-being and social interaction.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Bartender
4 Years 5 Months- Prepared and served beverages in high-volume casino environment.
- Maintained cleanliness and organization of bar area for optimal workflow.
- Engaged with customers to enhance their experience and address inquiries.
- Assisted in training new staff on cocktail preparation and service techniques.
- Managed cash register operations, ensuring accuracy during transactions.
- Collaborated with team members to streamline service during peak hours.
- Implemented inventory tracking methods to reduce waste and improve efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
Beverage Cart Attendant
2 Years 6 Months- Provided exceptional customer service to enhance guest experience on the golf course.
- Operated beverage cart efficiently, ensuring timely delivery of refreshments to players.
- Maintained cleanliness and organization of beverage cart to promote hygiene and safety standards.
- Assisted in inventory management by tracking stock levels and reporting shortages promptly.
- Engaged with customers to build rapport and encourage repeat business throughout the season.
- Adapted quickly to changing weather conditions, ensuring consistent service during peak hours.
- Collaborated with team members to coordinate special events and tournaments for enhanced service delivery.
- Implemented suggestions from guests to improve menu offerings and overall beverage selection quality.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Operated POS system to facilitate cash and credit transactions and refunds.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Coordinated with event planners to provide custom beverage offerings for tournaments and special occasions, enhancing overall guest experiences.
- Utilized strong communication skills to relay important information between golf course staff members as needed.
- Established rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Monitored weather conditions closely, prioritizing guest safety when making decisions about continuing or suspending operations during inclement weather events.
- Achieved safe food handling standards by strictly adhering to sanitation guidelines during food preparation and storage processes.
Secretary Manager
18 Years 2 Months- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Coordinated appointments and meetings for executives, optimizing time management and resource allocation.
- Streamlined document processing by implementing electronic filing systems, enhancing retrieval efficiency.
- Supervised administrative staff, providing training and support to improve overall performance and productivity.
- Developed and maintained office policies and procedures, fostering a structured work environment.
- Assisted in budget preparation, monitoring expenses to ensure alignment with organizational goals.
- Established inventory control systems for office supplies, minimizing waste and costs effectively.
- Led initiatives to enhance customer service protocols, improving client satisfaction ratings across departments.
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Oversaw inventory management tasks such as ordering supplies and maintaining proper stock levels for efficient day-to-day operations.
- Served as primary point of contact for clients, vendors, and visitors, fostering positive relationships and enhancing company reputation.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Completed bi-weekly payroll for Number employees.
Education
High School Diploma
Skills
Customer service
Teamwork
Problem-solving
Teamwork and collaboration
Customer assistance
Cash handling
Time management
Customer engagement
Retail sales
Reliability and punctuality
Store opening and closing
Flexible schedule
Money handling
Product knowledge
Cash register operation
Relationship building
Professional appearance
Stocking and receiving
Store maintenance
Retail store operations
Phone etiquette
POS system operations
Conflict resolution
Customer needs assessment
Transaction processing
Sales expertise
POS system operation
Policy and procedure adherence
Interpersonal and written communication
Stock replenishment
Display setup
Product recommendations
Independent judgement
Order processing
Upselling strategies
Product merchandising
Merchandise display
Sales goals attainment
Suggestive selling
Point of sale operation
Product promotions
Display building
Friendly and outgoing
Customer follow-up
Verbal and written communication
Cash drawer balancing
Inventory audits
Price tagging
Visual display arrangement
Discount application
Gift card management
Returns and exchanges
Department reset
Stockroom safety procedures
Barcode scanning
Positive and professional
Backroom organization
Point-of-sale system
Sales report generation
Retail merchandising expertise
Point of sale systems
Calm demeanor
Friendly and helpful
Reliable and responsible
Honest and dependable
Attention to detail
Organization
Adaptable and flexible
Strong communication and interpersonal skills
Positive customer engagement
Flexible hours
Team cooperation
Timeline
Retail Sales Associate
World Market
02.2024 - 01.2025Read More
Caregiver
All Valley Home Health Care
02.2023 - 02.2024Read More
Bartender
Pioneer Crossing Casino
11.2013 - 04.2018Read More
Beverage Cart Attendant
Dayton Valley Golf Course
04.2010 - 10.2012Read More
Secretary Manager
Carson Auto Air
05.1992 - 07.2010Read More
Kaolin On Line
High School Diploma
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