Julie Gardas
Hospitality Manager
Honesdale,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently or in team environments. Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Hospitality Manager
AMSkier Insurance Agency
Hawley, PA
11.2013 - Current
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Responded to guests, including email, telephone, and in-person inquiries.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Created and managed accurate occupancy forecasts and budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained inventory of office supplies and placed orders.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
Bachelor of Science - Business Management
Charleston Southern University
Charleston, SC 08.1991 - 12.1995
Skills
- Excellent Customer Service Skills
- Exceptional organizational skills and attention to detail
- Superb at multitasking
- Proficient in Microsoft Office, Word and Excel
- Answering incoming calls
- Sorting and labeling
- Articulate and well-spoken
- Customer service-oriented
- Filing and data archiving
- Accurate and detailed
- Punctual
- Multi-line phone proficiency
- Professional phone etiquette
- Inventorying
- Personable and outgoing
- Mail handling
- Routing packages
- Sorting mail
- Administrative support
- Excellent communication skills
- Flexible
- Multi-line telephone systems
- Filing assistance
- Customer service
- Microsoft Excel
- Inventory management
- Time management
- Executive management support
- Strong interpersonal skills
- Prioritization
- Data entry
Affiliations
- Golfing
- Fishing
- Reading
- Exercise
Accomplishments
- Placed 8th in the State of Pennsylvania-junior year
- Paced 2nd in the Women's PA Open-1993
Timeline
Hospitality Manager
AMSkier Insurance Agency
11.2013 - Current
Bachelor of Science - Business Management
Charleston Southern University
08.1991 - 12.1995
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