Julie Gonzales
Gatesville,TX
Summary
Seeking a management or non management position in a company that values experience, hard work, and quality leadership that seeks to have employees reach their desired career growth.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Nurse Aide
Coryell Memorial Hospital
07.2024 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Assistant Store Manager
AutoZone
05.2024 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Store Manager
AutoZone
08.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Sr. Isc. Production Supervisor
Honeywell
02.2022 - 03.2023
- Directly supervise production operators, drive producibility improvements, enforce compliance, develop employees, collaborate with cross functional teams and customers, review output and coach team improvements, contribute and support process improvements, lead team of supervisors, lead plant maintenance program, apply lean principles, develop capacity plans for production, interim operations manager when needed
Hub General Manager
AutoZone
05.2020 - 02.2022
- Motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to optimize sales and profits, staffs and schedules store personnel to meet diversity and bilingual needs, attracts, recruits, hires, trains and develops high caliber store personnel, provides guidance and management of Hub operations while assisting with day to day operational tasks, reviews hub performance with management staff to ensure satellite stores are receiving parts in a timely manner, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), discusses and works to resolve any issues that satellite stores are experiencing with hub delivery process, capability to manage, analyze and reconcile monthly P&L statements, delegates and ensures store merchandising tasks are completed in a timely manner, maintains all store financial, revenue and expense targets, operates cash registers and follows established cash handling duties, monitors cash flow, inventory and security to maintain adequate and secure level of assets, makes quarterly visits to satellite stores and commercial accounts, ensures drivers maintain approved driver status, monitors and manages all activities related to Risk & Safety Management, assists customers in finding parts and products using ZNET and paper catalogs, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Territory Sales Manager
AutoZone
05.2017 - 12.2020
- Grows loyalty and trust with customers, maintains adequate numbers, ensuring that Commercial customers are taken care of by Mobile Sales Reps and Commercial Managers are responding to customer complaints, oversees the customer service, sales and general workings of the stores within their territory, motivates and leads Commercial team to achieve the sales target, as well as, increase the profitability of the company, partners with Operations management to ensure a solid customer experience from sales call, to customer call, to fulfillment, develops market analysis and action plans for commercial accounts, develops, maintains, and revises key customer plans, visits commercial accounts and ensures accounts are serviced and deliveries are made as promised, identifies new opportunities within the market, develops new accounts through face to face and telephone contact with potential customers, ensures all company policies, and loss prevention procedures are followed, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), complies with safe driving rules and procedures and ensures all Commercial Zoners have approved driver status, properly maintains vehicle(s) and takes necessary steps to report vehicle maintenance issues, follows proper accident procedures, provides feedback regarding AutoZoner performance, addresses commercial customer concerns and resolves them with a goal of turning a complaint into a compliment, ensure all stocking programs are stocked each week per policy, adheres to and ensures AutoZoners follow AutoZone's dress code standards, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Store Manager
AutoZone
04.2016 - 05.2017
- Motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits, staffs and schedules store personnel to meet diversity and bilingual needs, attracts, recruits, hires, trains and develops high caliber store personnel, capability to manage, analyze and reconcile monthly P&L statements, maintains all store financial, revenue and expense targets, operates cash registers and follows established cash handling duties, monitors cash flow, inventory and security to maintain adequate and secure level of assets, utilities ZNET to help customers locate merchandise or find suitable alternatives, ensures all members of management understand how to handle various emergency situations, ensures proper accident procedures are followed, ensures all company policies, procedures and loss prevention are followed, maintains sales productivity, store maintenance, store appearance inside and outside, and merchandising standards, conducts and reviews all opening and closing procedures, reports discrepancies to District Manager and Loss Prevention, monitors daily payroll and adjusts schedule accordingly, provides performance counseling and distribute AutoZoner Action Reviews when necessary, addresses customer concerns and resolves them with a goal of turning a complaint into a compliment, assists with management of the Commercial Department (as applicable) to ensure commercial accounts are services and deliveries are made as promised, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), adheres to and enforces AutoZone dress code, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Store Manager
AutoZone
08.2015 - 04.2016
- Motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits, staffs and schedules store personnel to meet diversity and bilingual needs, attracts, recruits, hires, trains and develops high caliber store personnel, capability to manage, analyze and reconcile monthly P&L statements, maintains all store financial, revenue and expense targets, operates cash registers and follows established cash handling duties, monitors cash flow, inventory and security to maintain adequate and secure level of assets, utilities ZNET to help customers locate merchandise or find suitable alternatives, ensures all members of management understand how to handle various emergency situations, ensures proper accident procedures are followed, ensures all company policies, procedures and loss prevention are followed, maintains sales productivity, store maintenance, store appearance inside and outside, and merchandising standards, conducts and reviews all opening and closing procedures, reports discrepancies to District Manager and Loss Prevention, monitors daily payroll and adjusts schedule accordingly, provides performance counseling and distribute AutoZoner Action Reviews when necessary, addresses customer concerns and resolves them with a goal of turning a complaint into a compliment, assists with management of the Commercial Department (as applicable) to ensure commercial accounts are services and deliveries are made as promised, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), adheres to and enforces AutoZone dress code, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Store Manager/Assistant Manager
AutoZone
05.2013 - 07.2014
- Takes responsibility for own training, ensures completion of Management Certified and other training modules, as directed by District Manager, motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits, assists with supervision and scheduling of store personnel, assists with training and developing of store personnel, assists the Store Manager with recruiting applicants in order to effectively staff the store, assumes responsibility for the store operation in the store manager's absence, delegates and ensures store merchandising tasks are completed in a timely manner, maintains all store financial, revenue and expense targets, operates cash registers and follows established cash handling duties, capability to manage, analyze and reconcile monthly P&L statements, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), utilities ZNET to help customers locate merchandise or find suitable alternatives, maintains sales productivity and store maintenance, maintains compliance with established policies, procedures and legal requirements, conducts and reviews all opening and closing procedures, manages emergency situations and conduct proper emergency procedures, follows proper accident procedures, provides feedback regarding AutoZoner performance to the store manager, addresses customer concerns and resolves them with a goal of turning a complaint into a compliment, assists with management of the Commercial Department (as applicable) to ensure commercial accounts are services and deliveries are made as promised, processes returns and effectively manages inventory, communicates AutoZoner issues and concerns to the store manager in a timely and confidential manner, adheres to and ensures AutoZones follow AutoZone's dress code standards, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Parts Sales Manager/Assistant Manager
AutoZone
07.2010 - 05.2013
- Takes responsibility for own training, ensures completion of Management Certified and other training modules, as directed by District Manager, motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits, assists with supervision and scheduling of store personnel, assists with training and developing of store personnel, assists the Store Manager with recruiting applicants in order to effectively staff the store, assumes responsibility for the store operation in the store manager's absence, delegates and ensures store merchandising tasks are completed in a timely manner, maintains all store financial, revenue and expense targets, operates cash registers and follows established cash handling duties, capability to manage, analyze and reconcile monthly P&L statements, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), utilities ZNET to help customers locate merchandise or find suitable alternatives, maintains sales productivity and store maintenance, maintains compliance with established policies, procedures and legal requirements, conducts and reviews all opening and closing procedures, manages emergency situations and conduct proper emergency procedures, follows proper accident procedures, provides feedback regarding AutoZoner performance to the store manager, addresses customer concerns and resolves them with a goal of turning a complaint into a compliment, assists with management of the Commercial Department (as applicable) to ensure commercial accounts are services and deliveries are made as promised, processes returns and effectively manages inventory, communicates AutoZoner issues and concerns to the store manager in a timely and confidential manner, adheres to and ensures AutoZones follow AutoZone's dress code standards, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Parts Sales Manager
AutoZone
11.2007 - 12.2009
- Assists the assistant manager and store manager in supervising store personnel, assists with training and developing store personnel, assumes responsibility for the store operation in the assistant manager's and store manager's absence, and on assigned shifts, delegates and ensures store merchandising tasks are completed in a timely manner, operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability, ensures all company policies, loss prevention procedures are followed, utilities ZNET to help customers locate merchandise or find suitable alternatives, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), maintains sales productivity, store appearance, and merchandising standards, conducts and reviews all opening and closing procedures, manages emergency situations and conduct proper emergency procedures, follows proper accident procedures, provides feedback regarding AutoZoner performance to the store manager, addresses customer concerns and resolves them with a goal of turning a complaint into a compliment, assists with management of the Commercial Department (as applicable) to ensure commercial accounts are services and deliveries are made as promised, processes returns and effectively manages inventory, communicates AutoZoner issues and concerns to the assistant store manager and/or store manager in a timely and confidential manner, motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits, adheres to and ensures AutoZones follow AutoZone's dress code standards, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Parts Sales Manager
AutoZone
03.2006 - 11.2007
- Assists the assistant manager and store manager in supervising store personnel, assists with training and developing store personnel, assumes responsibility for the store operation in the assistant manager's and store manager's absence, and on assigned shifts, delegates and ensures store merchandising tasks are completed in a timely manner, operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability, ensures all company policies, loss prevention procedures are followed, utilities ZNET to help customers locate merchandise or find suitable alternatives, maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment), maintains sales productivity, store appearance, and merchandising standards, conducts and reviews all opening and closing procedures, manages emergency situations and conduct proper emergency procedures, follows proper accident procedures, provides feedback regarding AutoZoner performance to the store manager, addresses customer concerns and resolves them with a goal of turning a complaint into a compliment, assists with management of the Commercial Department (as applicable) to ensure commercial accounts are services and deliveries are made as promised, processes returns and effectively manages inventory, communicates AutoZoner issues and concerns to the assistant store manager and/or store manager in a timely and confidential manner, motivates store AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits, adheres to and ensures AutoZones follow AutoZone's dress code standards, ability to work all the hours (of operation) that the store is open for business, ability to meet physical job requirements with or without a reasonable accommodation
Education
Diploma -
Parkland High School
Associate's Degree - General Studies
Cloud County Community College
12.2013
Skills
- Supervision and training
- Schedule management
- Recruiting and hiring
- Organization
- Employee development
- Customer retention
- Cross-functional team management
- Microsoft Word
- Microsoft Excel
- Power Point
- Bilingual
- Management
- Retail Experience
- Customer Service Oriented
- Reliable team player
- Dressing assistance
- Compassionate
- Infection Control
Certification
ASE Certified / Parts Specialist (Automotive Service Excellence)
- Basic Life Support (BLS) Certification - American Heart Association.
Activities
2021 President's Club Award
Timeline
Nurse Aide
Coryell Memorial Hospital
07.2024 - Current
Assistant Store Manager
AutoZone
05.2024 - 07.2024
Store Manager
AutoZone
08.2023 - 05.2024
Sr. Isc. Production Supervisor
Honeywell
02.2022 - 03.2023
Hub General Manager
AutoZone
05.2020 - 02.2022
Territory Sales Manager
AutoZone
05.2017 - 12.2020
Store Manager
AutoZone
04.2016 - 05.2017
Store Manager
AutoZone
08.2015 - 04.2016
Store Manager/Assistant Manager
AutoZone
05.2013 - 07.2014
Parts Sales Manager/Assistant Manager
AutoZone
07.2010 - 05.2013
Parts Sales Manager
AutoZone
11.2007 - 12.2009
Parts Sales Manager
AutoZone
03.2006 - 11.2007
Diploma -
Parkland High School
Associate's Degree - General Studies
Cloud County Community College
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