Julie Graham
Albuquerque,NM
Summary
Professional with strong background in nursing and case management, specializing in patient advocacy and care coordination. Adept at developing comprehensive care plans, managing complex medical cases, and working collaboratively with multidisciplinary teams to achieve optimal patient outcomes. Known for adaptability, reliability, and results-focused approach in dynamic healthcare environments. Skilled in patient assessment, discharge planning, and resource utilization.
Qualified [Desired Position] with strong background in RN case management. Demonstrated ability to coordinate patient care plans and collaborate with healthcare teams to ensure optimal outcomes. Proven skills in patient advocacy and resource management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
RN Case Manager
Professional Case Management
05.2024 - 12.2024
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Skilled at working independently and collaboratively in a team environment.
RN
Presbyterian Hospital-Albuquerque
05.2022 - 12.2023
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Monitored patient reactions to drugs and carefully documented findings.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Implemented infection control measures within the unit, maintaining a safe environment for both patients and staff members.
RN Supervisor
BCBS
08.2019 - 01.2020
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Successfully managed resources within budget constraints while maintaining high-quality care standards for all patients served in the unit.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
RN Case Manager
Klarus Home Care
01.2019 - 08.2019
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
RN Supervisor
Kindred At Home Home Health
07.2016 - 07.2018
- Improved patient satisfaction scores by fostering a collaborative and supportive team environment.
- Successfully managed resources within budget constraints while maintaining high-quality care standards for all patients served in the unit.
- Led quality improvement projects aimed at enhancing overall patient outcomes within the department through close collaboration with multidisciplinary teams.
- Ensured accurate documentation of patient information in electronic medical records system for optimal data integrity and accessibility across healthcare providers.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit effectively resolving them promptly whenever possible.
- Cultivated an atmosphere of teamwork and open communication among staff members, resulting in a more cohesive work environment and greater job satisfaction for the nursing team.
- Maintained regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
RN
Optum
06.2014 - 12.2016
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Monitored patient reactions to drugs and carefully documented findings.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
RN Case Manager
Lovelace Rehab Hospital
01.2013 - 01.2014
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
Education
Associate of Science - Nursing
CNM
Albuquerque04-1988
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Home care management
- Care coordination
- Utilization review
- Clinical assessment
- Community resources
- Medication management
- Quality improvement
- Case management
- Compassionate and caring
- Interdisciplinary collaboration
- Training staff
- Wound care
- Documentation
- Patient and family advocacy
- Direct patient care
- CPR/AED
- Blood draw and sample collection
- EMR / EHR
- Infection control
- Vitals monitoring
- Medication and IV administration
- Patient condition monitoring
- Nursing performance assessment
- Community program referrals
- Medication administration
- Medical supply management
- Diabetes management
- Tracheostomy care
- Intake and discharge
- Insulin medication assistance
- Oxygen saturation standards
Certification
- Registered Nurse License (RN) - State Board of Nursing.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
RN Case Manager
Professional Case Management
05.2024 - 12.2024
RN
Presbyterian Hospital-Albuquerque
05.2022 - 12.2023
RN Supervisor
BCBS
08.2019 - 01.2020
RN Case Manager
Klarus Home Care
01.2019 - 08.2019
RN Supervisor
Kindred At Home Home Health
07.2016 - 07.2018
RN
Optum
06.2014 - 12.2016
RN Case Manager
Lovelace Rehab Hospital
01.2013 - 01.2014
- Registered Nurse License (RN) - State Board of Nursing.
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
Associate of Science - Nursing
CNM
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