JULIE GRYS McTIERNAN
Anderson,SC
Summary
Currently completing the iTeach Virginia program for special education licensure, with a bachelor's degree in Social Studies and 15+ years of experience leading teams, training employees, and supporting people in fast-paced settings. A background in patient communication, consistency, and adapting to different learning styles aligns well with classroom support and student growth.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Event Planning & Operations Coordinator
CEB Studio
Mashpee, MA
07.2026 - Current
- Plan and coordinate participation in trade shows, festivals, concerts, fairs, and community events.
- Collaborated with event organizers and vendors to schedule logistics, equipment, and setup requirements.
- Coordinated inventory, supplies, and transportation for seamless event execution.
- Researched potential events and business opportunities to expand engagement and outreach.
Field Sales Representative
AT&T
Spartanburg, SC
03.2025 - 06.2026
- Consistently exceeded performance expectations, achieving more than 120% of monthly sales goals.
- Engaged with customers to identify needs and articulate services clearly and effectively.
- Maintained a 97% customer satisfaction rating.
- Resolved customer inquiries and navigated challenges related to products and technology.
- Managed an independent daily schedule and worked closely with technicians and other team members.
- Guided coworkers in enhancing product knowledge and communication skills.
Director of Customer Service and Sales
CEB Studio
Mashpee, MA
03.2023 - 03.2025
- Managed daily operations, collaborating with employees, customers, and business partners to ensure seamless service delivery.
- Improved customer service procedures, contributing to higher customer satisfaction and repeat business.
- Trained employees on customer service procedures, enhancing their capabilities to meet daily responsibilities effectively.
- Provided support to employees in resolving customer issues to enhance service quality. in problem-solving, building their confidence and improving service quality.
- Organized employee schedules to optimize workflow and meet business demands, projects, customer concerns, and business operations.
- Built relationships with more than 100 clients and 17 business partners.
Buyer & Planning Manager
Top Priority Selling
Anderson, SC
09.2021 - 02.2023
- Managed purchasing, inventory, store planning, and daily operations.
- Collaborated with vendors and business partners to streamline purchasing and delivery processes.
- Coordinated project timelines and resources to ensure effective execution., schedules, and competing responsibilities.
- Resolved operational issues while maintaining organized work environment to support daily operations.
Solutions Specialist
Verizon Wireless
Queensbury, NY
09.2007 - 09.2021
- Recognized nationally for outstanding customer service and received Verizon's Most Valuable Associate recognition.
- Explained technology and services to customers, tailoring communication to varying levels of understanding.
- Worked with customers to resolve concerns and find practical solutions.
- Trained and mentored new employees on procedures and technology, enhancing their customer service skills.
- Collaborated with team members to achieve goals and foster a positive workplace culture.
Resort Manager
Holiday Barn Pet Resort
Richmond, Virginia
2004 - 2007
- Managed daily resort operations, including budgeting, scheduling, hiring, and staff training.
- Reviewed monthly reports to pinpoint cost-saving opportunities and improve financial performance.
- Cultivated positive working relationships among staff to foster a collaborative work environment.
- Facilitated team training on pet-handling safety and customer service to enhance guest interactions.
Fraud Application Analyst
Capital One Finance
Collections Representative
Capital One Finance
Education
Bachelor of Arts - Social Studies
Utica College of Syracuse University
Skills
- Event Coordination
- Event logistics
- Client Engagement
- Relationship Building
- Organization
- Problem-Solving
- Conflict Resolution
- Teamwork
- Leadership
- Employee training
- Adaptability
- Microsoft Office
Certification
- Iteach Virginia | Special Education General Curriculum K-12
- Alternative Teacher Licensure Program | July 2026 – Present
- Completing coursework toward Virginia Special Education teacher licensure.
- Studying special education teaching methods, classroom management, behavior support, and student learning needs.
- Developing an understanding of individualized instruction, special education procedures, and student accommodations.
- Preparing for required teacher licensure assessments.
PROFESSIONAL TRAINING
Dale Carnegie Leadership Training for Managers | Richmond, VA
Timeline
Event Planning & Operations Coordinator
CEB Studio
07.2026 - Current
Field Sales Representative
AT&T
03.2025 - 06.2026
Director of Customer Service and Sales
CEB Studio
03.2023 - 03.2025
Buyer & Planning Manager
Top Priority Selling
09.2021 - 02.2023
Solutions Specialist
Verizon Wireless
09.2007 - 09.2021
Resort Manager
Holiday Barn Pet Resort
2004 - 2007
Fraud Application Analyst
Capital One Finance
Collections Representative
Capital One Finance
Bachelor of Arts - Social Studies
Utica College of Syracuse University