Summary
Work History
Education
Skills
Certification
Timeline
Overview
CustomerServiceRepresentative
Julie Guillen

Julie Guillen

Magnolia,TX

Summary

Highly motivated, versatile professional with over two decades of proven expertise in insurance and collision center operations and administration. Known for innovative leadership, adept problem-solving, and a track record of driving results through effective project management. Customer-focused and well-versed in business process improvement, consistently achieving and sustaining high levels of productivity. A dedicated and passionate job seeker, Eager to bring extensive experience and strong organizational skills to contribute as an Estimator. Ready to collaborate with a dynamic team to achieve and exceed company goals.

Work History

Remodel Estimator

PSU - Pool Services Unlimited
12.2023 - Current
  • Conducted on-site evaluations and prepared detailed cost estimates for pool remodeling projects.
  • Developed proposals, collaborated closely with clients, and coordinated with contractors and suppliers.
  • Maintained up-to-date industry knowledge, ensured safety compliance, and managed multiple projects efficiently.
  • Proficient in estimating software with strong communication, organizational, and negotiation skills.

Collision Parts Manager

DeMontrond Auto Group
07.2018 - 12.2023
  • Responsible for prioritizing part order, creating purchase order, accounts payable updates, blueprint to accurate understanding of parts needed for repair.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Established and maintained relationships with vendors.

Estimator

DeMontrond Auto Group
02.2016 - 07.2018

• Responsible for assessing damage to vehicles, creating repair estimates, communicating with vehicle owner, and making decisions regarding total loss.

  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.
  • Prepared bids and proposals to submit to clients and secure new business.

Estimator

Service King
04.2013 - 10.2015
  • Conducted assessments of vehicle damages with specialized software, ensuring efficient and accurate communication with vehicle owners and collaborating seamlessly with insurance companies including Allstate, Travelers, Met Life, Safeco, and other Independent providers.
  • Reviewed and updated cost databases to maintain access to most current and accurate information on costs and prices.

Estimator

Gullo Toyota
02.2011 - 04.2013
  • Created detailed and accurate repair estimates, ensuring quick turnaround and clarity for effective communication with vehicle owners.
  • Managed claims for prominent insurance providers such as Mercury, Safeco, and other Independent companies, demonstrating deep understanding of industry standards and compliance.

Senior Claims Auto Adjuster

Allstate Insurance
06.2005 - 06.2010
  • Controlled loss amounts, time, and material by employing effective communication and alternative repair methods, including the usage of alternative parts.
  • Expertly represented the organization in writing estimates, conditioning, and settling total losses on auto claims, ensuring accurate and fair resolutions.
  • Utilized statistical reports for analysis, keenly observing trends and making necessary adjustments to improve efficiency and effectiveness.
  • Proficiently operated Audatex Estimating System to streamline the estimation process.
  • Assessed damage to vehicles, created repair estimates, communicated with vehicle owners, and made decisions regarding total loss, demonstrating comprehensive expertise in insurance and collision center operations.

Body Shop Manager

Tomball Ford
10.2004 - 06.2005
  • Supervised technical team of 6 Associates.
  • Maintained exceptional level of customer satisfaction, developed effective working relationships with multiple insurance companies.
  • Audited damage estimates to insure more accurate estimates Streamlined production operations and scheduling, increasing accuracy of work completion targets.
  • Responsible for assessing damage to vehicles, creating repair estimates, communicating with vehicle owner, and making decisions regarding total loss.

Education

Associates of Automotive & Diesel Technology - Automotive Mechanics

Universal Technical Institute
Houston, TX
07.1997

Skills

  • Attention to Detail
  • Collision Repair
  • Critical Thinking
  • Fraud Detection
  • Internal Training
  • Invoice Processing
  • Project Management
  • Remote Production
  • Solid Professional Standards
  • Vendor Relations
  • Verbal and Written Communications
  • Working Experience

Certification

  • P&C License, Texas Department of Insurance through 8/2011 License # 1342620
  • I-CAR: Certified
  • ASE: Collision Estimator
  • CCC1 & Audatex Estimating
  • Pathway, Mitchell, Alldata
  • ADP & Reynolds & Reynolds Software
  • Rome Technologies
  • Estimating Solutions for Profit
  • Color Adjustment & Blending

Timeline

Remodel Estimator

PSU - Pool Services Unlimited
12.2023 - Current

Collision Parts Manager

DeMontrond Auto Group
07.2018 - 12.2023

Estimator

DeMontrond Auto Group
02.2016 - 07.2018

Estimator

Service King
04.2013 - 10.2015

Estimator

Gullo Toyota
02.2011 - 04.2013

Senior Claims Auto Adjuster

Allstate Insurance
06.2005 - 06.2010

Body Shop Manager

Tomball Ford
10.2004 - 06.2005

Associates of Automotive & Diesel Technology - Automotive Mechanics

Universal Technical Institute
  • P&C License, Texas Department of Insurance through 8/2011 License # 1342620
  • I-CAR: Certified
  • ASE: Collision Estimator
  • CCC1 & Audatex Estimating
  • Pathway, Mitchell, Alldata
  • ADP & Reynolds & Reynolds Software
  • Rome Technologies
  • Estimating Solutions for Profit
  • Color Adjustment & Blending

Overview

20
20
years of professional experience
1
1
Certificate
Julie Guillen