Julie Gunderson
Winchester,KY
Summary
Results-oriented professional with extensive experience in organizational management and training program development. Adept in verbal and written communication, fostering collaborative learning environments, and leading compliance audits to enhance operational efficiency. Proficient in telephone communication.
Overview
25
25
years of professional experience
Work History
Registered Principal
Ozark National Life Insurance/NIS Financial Services Inc
Kansas City, MO
01.2002 - 03.2019
- Developed and implemented strategic initiatives to enhance operational efficiency across departments.
- Spearheaded training programs for staff to elevate performance and ensure compliance with industry regulations.
- Mentored junior staff, cultivating leadership skills and promoting a culture of continuous improvement.
- Led quarterly audits of outbound agents to ensure compliance with industry regulations.
Sales Associate
Walmart
Blue Springs, MO
10.1993 - 05.2000
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through regular stock checks and replenishment.
- Trained new associates on customer service protocols and operational procedures for consistency.
- Monitored store cleanliness and organization to uphold company standards and safety regulations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Graduate Certificate - Office Management
Vatterott College
MO05-2000
Skills
- Verbal and written communication
- Training and mentoring
- Strategic leadership
- Collaborative learning
- Data-driven instruction
- Organizational leadership
- Organizational management
- Public speaking
- Administrative management
- Group and individual instruction
- Documentation
- Group facilitation and presentations
Timeline
Registered Principal
Ozark National Life Insurance/NIS Financial Services Inc
01.2002 - 03.2019
Sales Associate
Walmart
10.1993 - 05.2000
Graduate Certificate - Office Management
Vatterott College