Hi, I’m
Julie Hager
Vandalia,OH
Summary
I am hardworking and strive for perfection. As a reliable individual that takes pride in my work, you can guarantee the task at hand will be completed. I am packed with strong organizational skills and always ready to help achieve company goals. I am always willing to learn and set personal goals to continuously advance and grow within a company.
I am compassionate about ensuring optimal customer service and dedicated to consistently surpassing service goals with unparalleled support for customer needs. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Maintaining customer satisfaction is my passion, as well as developing relationships, cultivating partnerships and continuously help grow and improve a business.
Overview
15
years of professional experience
Work History
Meadow View GrowersNew Carlisle, OH
Floriculturist
04.2023 - Current
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Continued learning about plants, gardening techniques and best practices to provide customers with accurate and constructive information.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Provided advice and recommendations to clients on plant selection, garden design and maintenance for enhanced client support.
- Determined appropriate pesticides and herbicides, applying appropriately to protect plants.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Hands Of Our Future
Home Childcare Provider
03.2012 - Current
Job overview
- Maintained clean and organized living and play areas to promote child health and safety.
- Participated in regular training to stay up-to-date on best practices in childcare.
- Established and followed stable routine for children to meet emotional and developmental needs.
- Met with parents about daily activities, positive developments, and issues. .
- Developed engaging activities to help children learn and grow.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted with toileting, dressing and hygiene to meet child's personal needs.
- Encouraged positive behavior by setting clear expectations and providing consistent discipline.
- Monitored children's development and discussed observations with parents.
- Encouraged and supported self-help skills to establish independence.
- Created and implemented diverse educational strategies to boost development.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Assisted in potty training and toilet hygiene.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Developed lessons and activities to promote children's physical and emotional development.
- Logged information regarding naps, feedings and any medications administered.
- Created and implemented activities to promote language development.
Willow Farms
Landscaper
04.2022 - Current
Job overview
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Great Clips
Hairstylist
06.2008 - 08.2012
Job overview
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Mixed pigments and used proper techniques to achieve desired color.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Offered professional cuts, color services and extensions to salon customers.
- Developed creative techniques to provide clients with latest hairstyles.
Education
Sinclair Community CollegeDayton, OH
STNA from STNA
08.2011
Skills
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
- Decision-Making
- Excellent Communication
- Active Listening
- Problem-Solving
- MS Office
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Retail Sales Customer Service
- Verbal and Written Communication
- Customer Complaint Resolution
- Merchandising
- Inventory Accuracy
- Health and Safety Procedures
- Organization and Time Management
- Critical Thinking
- Customer Service Excellence
- Cash Register Operations
- Billing Adjustments and Refunds
- Microsoft Office
- Till Counting
- Calm and Professional Under Pressure
- Customer Assistance
- Refunds and Exchanges
- Cleaning and Sanitizing
- Insurance Terminology
- Claims
- Policy Requirements and Eligibility
- Prior Authorization Processing
- Insurance Coverage Limits
- Insurance Industry Experience
- Billing Issue Resolution and Support
- Customer Service Management
- Customer Experience
- Medical Filing
- Call Transfers
- Verifying Eligibility
- Call Volume and Quality Metrics
- Insurance Verification
- Medical Billing
- Benefits Explanations
- 50 WPM Typing Speed
- Clinical Data Entry
- Medical Insurance
- Understanding Customer Needs
Timeline
Floriculturist
Meadow View Growers
04.2023 - Current
Landscaper
Willow Farms
04.2022 - Current
Home Childcare Provider
Hands Of Our Future
03.2012 - Current
Hairstylist
Great Clips
06.2008 - 08.2012
Sinclair Community College
STNA from STNA