Julie Harmon
Hospitality Professional
Fernandina Beach,FL
Summary
Dependable and driven Hospitality Professional with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. I have 15 years of experience in the field and a Bachelor's Degree from Florida State University.
Overview
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Lead Bartender
The Downunder Restaurant
Fernandina Beach, FL
10.2017 - Current
- Created a drink menu with innovative cocktails
- Lead trainer to new employees
- Monitored and maintained cleanliness within the bar/surrounding areas.
- Consulted with managers to organize special events and promotions such as wedding receptions and other celebrations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Handled cash on daily basis, which built trustworthiness and loyalty with owners.
Front of House Supervisor
Omni Hotels & Resorts
Amelia Island, FL
05.2013 - 05.2015
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Prepared for and executed new menu implementations.
Education
Bachelor of Science -
The Florida State University
Tallahassee, FL 08.2005 - 08.2008
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FL 08.1999 - 05.2003
Skills
Marketing and advertising
Business operations expertise
Inventory control and record keeping
Natural leader
Food service background
Responsible alcohol service
Attending multiple customers
Timeline
Lead Bartender
The Downunder Restaurant
10.2017 - Current
Front of House Supervisor
Omni Hotels & Resorts
05.2013 - 05.2015
Bachelor of Science -
The Florida State University
08.2005 - 08.2008
High School Diploma -
Fernandina Beach High School
08.1999 - 05.2003