Julie Harris
Las Vegas,NV
Summary
Accomplished Server Trainer at Margaritaville, with over 18 years of experience in high-volume dining, specializing in effective team member training and leadership communication. Excelled in enhancing team efficiency and customer satisfaction through expert coaching and development, alongside mastery in POS system proficiency. Proven track record in elevating service standards and mentoring new employees for rapid integration into company culture. Excellent customer service skills and teamwork experience with both children and adults.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Server Trainer
Jimmy Buffett's Margaritaville (Restaurant Closed)
08.2006 - 05.2024
- Development teamwork, communication, and sales skills in a high-volume restaurant for 18+ years to ensure customer satisfaction.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring employees became productive team members quickly and efficiently.
- Led training and developmental sessions to ensure smooth and efficient dining operations. Enthusiastic team player, successful at multitasking and delivering professional and personable service and training.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Educating new associates according to the principles and core values of the company.
Competitive and Recreational Gymnastics Coach
Go For It USA
02.2002 - 07.2006
- Organized and led team-building exercises that enhanced overall team dynamics and camaraderie among gymnasts across various age groups.
- Contributed to gym fundraising efforts by organizing events, securing sponsorships, and promoting community involvement in support of the team.
- Coordinated travel arrangements for competitive events, ensuring seamless logistics for both athletes and coaching staff members.
- Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
Education
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Las Vegas, NV05.2008
Skills
- Effective Time Management
- Safe Food Handling Training
- POS System proficiency
- High-volume dining
- Team Member Training
- Leadership communication
- Company policies
- Employee Mentoring
- Training expertise
- Banquet Coordination
- Relationship Building
- Coaching and Development
- Orientation and Onboarding
- Guest Relations Management
- Clear Communication
- Job Skill Building
- Training Program Development
- Group Instruction
- Online training experience
Certification
Food and Beverage Safety Certificate
Alcohol Awareness Certification
Accomplishments
Employee of the year twice 2006/2008
Timeline
Server Trainer
Jimmy Buffett's Margaritaville (Restaurant Closed)
08.2006 - 05.2024
Competitive and Recreational Gymnastics Coach
Go For It USA
02.2002 - 07.2006
Bachelor of Arts - Criminal Justice
University of Nevada - Las Vegas
Food and Beverage Safety Certificate
Alcohol Awareness Certification
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