Julie Haydu
Akron,OH
Summary
Pragmatic individual with integrity and a commitment to excellence. Currently serving as an AIC for the litigation strategy team with subject matter expertise in injury and litigation handling. Assists with analysis and development of business unit presentations to communicate audit results. Cross trained to complete injury reviews for HOA audits. Strong technical skills, monitoring the investigations of complex coverage and liability claims with large exposure. Possesses the ability to multi-task and prioritize tasks for efficient outcomes. Team player that contributes to a healthy workplace, including assisting with the development of others and providing an inclusive environment to employees. Eager to further develop with new challenges and opportunities.
Overview
29
29
years of professional experience
Work History
Claims Auditor IV With AIC Responsibilities
Progressive Insurance
10.2024 - Current
- AIC duties including: Conducting kickoff calls, QA with file calibrations to ensure consistency and accuracy, analysis of trends, presentation development / delivery, and audit publication.
- Effective customer communication
- Strong expertise in injury and litigation handling with experience in Consolidated Injury reviews. Additional cross-training in HOA reviews.
Claims Auditor Rotational
Progressive Insurance
04.2024 - 10.2024
- Conducts timely, thorough and accurate reviews to assess the handling quality of claims organizations.
- Strong expertise in injury and litigation handling with experience in CCR and Consolidated Injury reviews. Additional cross-training in HOA reviews
- Peer QA and regular calibration to ensure consistency and accuracy
- Audit and trend analysis to develop reporting to business units
Supervisor Large Loss/Litigation
Progressive
07.2021 - 04.2024
- Evaluates and motivates employees to continuously develop and grow in both performance and knowledge
- Develops and implements operational plans and procedures to enable successful team operations
- Completes quality assurance reviews, reinforcing strengths and coaching identified opportunities
- Approves reserves and payments up to $125,000 authority level
- Reviews settlements, litigation, and team best practices to maintain high standards of quality
- Trains new team members on policies and procedures for claims handling
- Creates an inclusive team environment.
Claims Specialist Lead
Progressive Insurance
12.2018 - 07.2021
- Investigated, evaluated, and resolved the most serious, most complex, and high exposure injury claims for personal lines
- Communicated verbally and in correspondence with claimants, police officers, medical professionals, witnesses, insureds, agents, attorneys, and experts to compile and analyze information to determine coverage, liability, and total value of a claim
- Worked independently operating with a high level of authority and inventory that consists of high exposure, high complexity claims
- Addressed injuries to ensure that proper reserving is established for each exposure
- Managed the litigation process collaborating with and directing defense counsel through the discovery process
- Offered my experience to others through mentoring and participation in roundtable discussions.
Sr. Claims Specialist, Commercial Lines
Progressive Insurance
12.2016 - 12.2018
- Investigated, researched, and evaluated complex injury claims with moderate to high level exposure, including but not limited to commercial-specific coverage, liability, and damages
- Utilized knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
- Directed the use of discovery tools such as interrogatories, depositions, and production of documents.
Sr. Claims Specialist
Progressive Insurance
02.2005 - 12.2016
- Investigated, researched, and evaluated complex injury claims with moderate to high level exposure, including but not limited to commercial-specific coverage, liability, and damages
- Utilized knowledge of the rules of civil procedures in terms of filing/answering suit, discovery deadlines, and venue
- Directed the use of discovery tools such as interrogatories, depositions, and production of documents
- Followed process procedures for accurate and efficient claims handling.
Claims Supervisor
Progressive Insurance
11.2002 - 02.2005
- Provided oversight to a team of claims representatives
- Worked with team members to develop skills needed to handle property damage and injury claims
- Provided evaluation of performance and management of objectives to maintain quality file handling.
Claims Specialist
Progressive Insurance
02.2001 - 11.2002
- Investigated and handled claims files, both litigated and non-litigated, including but not limited to complex coverage and liability investigations
- Evaluated all types of injuries with the majority of them involving exposures from 25k-75k
- Directed discovery in conjunction with defense counsel to achieve appropriate outcomes for litigated files.
Claims Representative
Progressive Insurance
03.1996 - 02.2001
- Investigated and handled claims including property damage and injury claims
- Achieved multiple certifications in both property damage and injury handling.
Education
BBA in Finance -
Kent State University
Kent, OHMaster of Arts -
Ohio Christian University
Circleville, OH01.2016
Skills
- Auditor IV / AIC
- Process Implementation
- Team Collaboration
- Critical Thinking
- Supervision & Leadership
- Reliable & Trustworthy
- Possesses the ability to multi-task and prioritize tasks for efficient outcomes
- Strong expertise in Injury and Litigation handling
- Self-motivated
- Excellent organizational skills
Timeline
Claims Auditor IV With AIC Responsibilities
Progressive Insurance
10.2024 - Current
Claims Auditor Rotational
Progressive Insurance
04.2024 - 10.2024
Supervisor Large Loss/Litigation
Progressive
07.2021 - 04.2024
Claims Specialist Lead
Progressive Insurance
12.2018 - 07.2021
Sr. Claims Specialist, Commercial Lines
Progressive Insurance
12.2016 - 12.2018
Sr. Claims Specialist
Progressive Insurance
02.2005 - 12.2016
Claims Supervisor
Progressive Insurance
11.2002 - 02.2005
Claims Specialist
Progressive Insurance
02.2001 - 11.2002
Claims Representative
Progressive Insurance
03.1996 - 02.2001
Master of Arts -
Ohio Christian University
BBA in Finance -
Kent State University
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