Julie Heimdal
Reno
Summary
Experienced customer service representative with a focus on relationship building and business growth in the retail industry. Known for a positive demeanor and ability to work well in team settings while also excelling independently. Strong multitasking and time management skills, dedicated to ensuring every customer interaction is positive and impactful. Motivated to embrace new challenges and continuously improve service delivery.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Associate Account Manager
Interwest Insurance Services
Reno
08.2023 - 06.2025
- Developed surety bonds for multiple clients within established timelines.
Bonds included bid, performance, and payment bonds along with maintenance riders.
Ensured accurate documentation and compliance with industry standards.
Streamlined bond creation process to enhance efficiency and client satisfaction. - Facilitated communication between clients and internal teams for effective service delivery.
- Analyzed client needs and recommended appropriate insurance products and services.
Office Manager
Helzberg Diamonds
Reno
11.2017 - 08.2023
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed all repairs, all quality control
- Coordinated with multiple jewelers
- Supporting all sales staff and store manager
- Used judgment and initiative in handling confidential matters and requests.
- Managed all invoicing from jewelers
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Interpreted and communicated work procedures and company policies to staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Public Relations Manager
ORRV
10.2005 - 09.2009
- Oversaw strategic event planning, executive presentation materials and visual presentations.
- Strategized and implemented public relations and promotional programs to strengthen brand and support business goals.
- Continually maintained and improved company's reputation and positive image by engaging with community members and addressing issues head-on.
- Built and maintained relationships with key consumer and trade media.
- Strengthened client-community connections to improve overall communication effectiveness.
- Analyzed media commentary to check for consistent and appropriate use of company name and brand.
- Built and maintained corporate image, brand and identity.
- Coordinated positive media interviews and event sponsorships.
- Developed and maintained company corporate image and identity using logos and signage.
- Created and optimized promotional publications and related materials.
- Designed and edited promotional publications.
Proofreader
McGraw/Hill Publishing
Peoria
02.2004 - 07.2005
- Reviewed and edited documents to fix grammatical and spelling issues.
- Corrected grammar, spelling and tense errors to copy and manuscripts.
- Recommended changes that enhanced clarity and coherence in writing.
- Evaluated text for logical flow, prioritizing reader needs and comprehension.
- Collaborated with writers to refine manuscripts and implement changes.
- Used standard editing marks during copy proofreading.
- Performed research into content questions and grammatical concerns to verify details.
- Adhered to style guidelines for content and line editing changes.
- Processed debits and credits to customer and general ledger accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated daily service requests to support customer needs.
Education
Oakmont High School
Roseville, CASkills
- Customer service excellence
- Typing speed 75 WPM
- Organizational skills
- Office management
- Client communication
- Customer relationship management
- Staff training and development
- Quality assurance
- Conflict resolution
- Document management
- Time management
- Problem solving
- Attention to detail
- Employee training
- Customer relations
- Information protection
- Clear oral and written communication
- Supply chain management
- Data entry and clerical support
- Credit and collections management
- Inventory control
- Relationship building strategies
- Operations management
- Performance improvement initiatives
Certification
- Property & Casualty License, State of Nevada
- Notary Public
Timeline
Associate Account Manager
Interwest Insurance Services
08.2023 - 06.2025
Office Manager
Helzberg Diamonds
11.2017 - 08.2023
Public Relations Manager
ORRV
10.2005 - 09.2009
Proofreader
McGraw/Hill Publishing
02.2004 - 07.2005
Oakmont High School