Open To Work
Julie Herzog
Greenwood Village,CO
Summary
Accomplished Director of Operations skilled in leading transformative initiatives that drive process efficiency and enhance customer experiences. Proven ability to establish high-performing teams, implement financial analyses for resource optimization, and manage large-scale conferences, fostering collaboration and engagement across diverse stakeholders.
Overview
22
22
years of professional experience
Work History
Director of Operations and Programs
Colorado Association of Family Medicine Residencies
Centennial, Colorado
09.2014 - Current
- Directed operations and program strategy for statewide family medicine residency consortium, aligning policies with leadership.
- Implemented performance dashboards and financial analyses to enhance resource utilization.
- Revamped recruitment marketing initiatives, achieving consistent 100 percent fill rates annually.
- Orchestrated planning and execution of annual conferences, faculty training, and educational workshops in partnership with a team of 70.
- Identified project risk factors and developed effective mitigation strategies.
- Managed vendor relationships by negotiating contracts and monitoring performance metrics.
- Developed grant proposals in alignment with organizational goals and funding requirements.
- Oversaw grant budgets to ensure compliance and accurate financial reporting.
Member Relations Specialist and Conference Coordinator
American Academy of Family Physicians
Leawood, KS
04.2004 - 09.2014
- Created and managed AAFP FMIG student liaison program, increasing engaged volunteer pipeline by 18% annually.
- Developed policy recommendations that established online communities and revised association policies.
- Managed membership events and budgets, ensuring all were delivered within financial constraints.
- Coordinated events and workshops to enhance member engagement.
- Implemented comprehensive marketing strategies, including social media, email campaigns, and print advertising to maximize event attendance.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Science - Psychology
St. Ambrose University
Davenport, IASkills
- Operations management
- Program strategy
- Performance analysis
- Process redesign
- P&L administration
- Contract negotiation
- Grant writing
- Customer relationship management
- Cross-functional team leadership
- Data-driven decision making
- Workforce planning
- Stakeholder engagement
- Membership management
- Program management
- Policy development
- Leadership training
- Strategic planning and execution
Accomplishments
- Secured a $450,000 CDPHE Practice-Based Learning grant by leading grant strategy, authorship, and funder stewardship to scale curriculum and services.
- Built a scalable program operations playbook that streamlined execution and improved customer relationships while reducing program resource spend by 17%.
- Introduced a Team Task accountability framework that strengthened governance and culture, facilitating board development and high-performing, cross-functional teams.
- Built a statewide coalition across residency programs, rural and underserved partners, and government agencies to expand loan-repayment pathways, contributing to 62% in-state physician retention.
- Built an evidence-based CME membership reporting system that improved data accuracy by 30% and reduced reporting time by 18%.
- Reengineered membership recruitment, delivering a 17% increase in new members in 2014 following a 12,000-member acquisition in 2013.
Awards
Recipient of the Vanderburgh County CASA Crisis Management Award
Professional Memberships
- Society of Teachers Family Medicine, 01/18, Present
- Society Human Resource Management, 01/17, Present
- Colorado Nonprofit Association, 01/16, Present
- American Society Association Executives, 01/08, Present
Volunteer Community Leadership
- The Right Step, Inc.
- Homeless Gear, Inc.
- Vanderburgh County CASA
Timeline
Director of Operations and Programs
Colorado Association of Family Medicine Residencies
09.2014 - Current
Member Relations Specialist and Conference Coordinator
American Academy of Family Physicians
04.2004 - 09.2014
Bachelor of Science - Psychology
St. Ambrose University