Cendee Bjerregaard

West Palm Beach

Summary

Senior revenue and operations executive with 15 years of experience building high-performance teams, scaling customer success functions, and delivering measurable growth across complex, multi-market organizations. Currently accountable for operational performance across 5 to 7 campuses spanning five states, a team of 20+ professionals, and a revenue portfolio estimated at $12M to $39M annually. Known for translating organizational strategy into executable plans, developing talent that consistently outperforms, and building the infrastructure that allows customer-facing teams to scale without sacrificing quality. Seeking an executive leadership role where customer success is a strategic priority and where there is meaningful opportunity to shape both the team and the business.

Overview

years of professional experience

Work History

Director, Enrollment Operations & Advanced Medical Programs

Charter College

AK, NV, UT, CA, WA

01.2022 - Current

Direct multi-state operations across 5 to 7 campuses in five states, providing strategic leadership and accountability for a 20+ person organization spanning hiring, development, performance management, and operational execution
Accountable for revenue forecasting, enrollment growth, and pipeline strategy across all assigned markets, overseeing an estimated $12M to $39M in annual tuition revenue
Achieved and sustained approximately 75% student retention by instituting proactive customer health frameworks, early intervention protocols, and structured lifecycle engagement strategies
Redesigned onboarding architecture to accelerate time-to-value, resulting in meaningfully reduced early attrition and stronger customer outcomes post-enrollment
Built enterprise-grade KPI reporting and analytics infrastructure that provides executive leadership with real-time performance visibility and enables data-driven resource allocation
Serve as senior executive point of escalation for complex customer, operational, and institutional matters, protecting revenue relationships and preserving organizational reputation
Lead cross-functional alignment with Finance, Academic Affairs, Compliance, and Campus Operations to ensure organizational objectives are met cohesively across departments
Architected scalable training and operational standards that deliver performance consistency across all regions and significantly reduce ramp time for incoming personnel

Director of Admissions & Student Success

ThriveDX

Coral Gables, FL

04.2020 - 01.2022

Led post-enrollment customer success operations for NYU’s Cybersecurity Bootcamp, owning the full student lifecycle from program launch through graduation and career placement
Developed and implemented a structured customer engagement framework, including onboarding protocols and milestone-based touchpoints, that measurably improved retention and satisfaction outcomes
Built and scaled advisor talent through comprehensive training programs and performance management systems, establishing a consistent operational playbook across the team
Established cross-functional partnerships with instructors, program directors, and university stakeholders to align on customer success goals and drive coordinated outcomes
Leveraged Salesforce, Five9, and Alfred to build performance analytics infrastructure, enabling proactive identification of at-risk accounts and data-informed leadership decisions
Introduced daily operational cadences and strategic planning rhythms that improved team focus, accountability, and overall execution quality

Assistant Director of Admissions / Admissions Advisor

Independence University

Salt Lake City, UT

04.2006 - 04.2020

Progressed through successive leadership roles over 14 years, ultimately managing enrollment operations, team performance, and customer lifecycle strategy for a multi-advisor organization
Directed coaching and professional development for teams of 10+ admissions professionals, cultivating a performance culture that consistently delivered above-target results
Designed and maintained operational reporting systems that provided leadership with daily performance intelligence across key revenue metrics, enabling agile strategic adjustments
Conceived and executed re-engagement strategies targeting lapsed customers (180+ days), recovering significant at-risk revenue and demonstrating the organizational value of lifecycle retention investment
Built repeatable talent onboarding and training infrastructure that standardized performance expectations, reduced ramp time, and elevated team-wide execution quality

Education

Bachelor of Science - Business Management

University of Phoenix

Ogden, UT

Skills

CRM & Engagement: Salesforce, Five9, Alfred
Reporting & Data: Microsoft Excel, KPI Dashboards, Performance Analytics
Collaboration: Slack, Zoom, Google Workspace
People management
Operations management
Project management

Team management
Creativity and innovation
Strategies and goals
Crisis management
Business administration
Talent acquisition

CAREER HIGHLIGHTS

5 to 7 campuses managed across five states simultaneously
20+ person geographically distributed team
~600 annual enrollments per year
$12M to $39M in annual revenue overseen
~75% student retention maintained
25% above budget. Distinguished Director Award (2022 & 2023)
14+ years of progressive leadership growth
Certificate of Achievement. Multi-Campus Excellence

CORE COMPETENCIES

Customer Lifecycle Management
Revenue Retention & Expansion
Team Building & Coaching
Onboarding & Time-to-Value
Churn Risk & Health Tracking
Account Management
Cross-Functional Collaboration
KPI Reporting & Analytics
Process Design & Scalability

Timeline