Julie Hetherington
Clymer,NY
Summary
Dynamic and compassionate Certified Orton Gillingham Dyslexia Tutor with a proven track record of fostering independent learning and self-confidence in students. Skilled in problem-solving and collaboration, I effectively tailored instruction to meet individual needs, significantly enhancing student engagement and success. Committed to creating supportive environments, as demonstrated during my tenure at Lecom.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Certified Orton Gillingham Dyslexia Tutor
Self Employed
06.2024 - Current
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Collaborated with students to complete substeps, identify lagging skills, and correct weaknesses.
- Motivated students towards learning goals striving to build self-confidence and reduce fear of failure.
High Conflict Divorce Coach
Self Employed
06.2020 - 05.2024
- Working closely with divorced women during a devastating high conflict time in their life.
- Navigate court system while working with client to gather evidence to build a strong case for the future well being of their children
- Navigating triggers and emotional barriers that would require good listening skills and patience
Physical Therapy Assistant
Lecom
07.2018 - 04.2019
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
- Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
- Supported a positive clinic environment by proactively addressing any issues or concerns raised by patients or colleagues.
- Communicated with physicians to provide updates on patient care.
- Maintained detailed documentation of patient treatments, progress, and responses to therapies for accurate record-keeping and improved continuity of care.
Physical Therapy Assistant
Absolut Care Westfield
06.2018 - 04.2019
- Contributed to increased patient satisfaction by providing compassionate care and clear communication throughout the rehabilitation process.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Assisted in reducing patient pain levels through targeted massage, stretching, and electrotherapy treatments.
- Improved patient mobility by implementing individualized therapeutic exercises and manual therapy techniques.
- Supported a positive clinic environment by proactively addressing any issues or concerns raised by patients or colleagues.
- Encouraged optimal function in geriatric patients through targeted balance training, strength development exercises, and gait retraining strategies.
- Promoted patient safety during sessions through vigilant supervision and adherence to established protocols.
Massage Therapist
Monacella Massage
09.2015 - 10.2017
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Independent Care Provider
Self Employed
06.2011 - 06.2012
- Enhanced patient comfort by providing compassionate and personalized care.
- Facilitated transportation arrangements for medical appointments, errands, or social outings as needed.
- Developed strong relationships with family members by maintaining open lines of communication regarding client progress and needs.
- Supported clients'' independence by encouraging participation in daily activities tailored to individual abilities.
- Contributed to a positive home atmosphere by offering companionship and emotional support during challenging times.
Activities Assistant
Champions Assisted Living
06.2009 - 06.2011
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Massage Therapist
Massage Envy
07.2008 - 06.2009
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Human Resources Assistant
Sea Craft
11.2008 - 02.2009
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
Customer Service Representative
Fairpoint Communications
06.2006 - 07.2008
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Massage Therapy Instructor
Great Lakes Institute of Technology
05.2005 - 06.2006
- Served as a positive role model for aspiring massage therapists by demonstrating professionalism, ethical behavior, and commitment to ongoing learning within the field.
- Participated in ongoing professional development activities to maintain knowledge of industry standards and best practices for teaching massage therapy courses.
- Assisted in the development of an effective assessment system, ensuring students received timely evaluations for skill improvement.
- Managed classroom resources effectively, ensuring all necessary materials and equipment were available for successful instruction.
- Evaluated student performance through written tests and practical assessments, providing constructive feedback for growth and improvement.
- Created engaging lesson plans that incorporated both theory and practice, ensuring a well-rounded education in massage therapy techniques.
- Enhanced student learning by incorporating hands-on massage techniques and real-world scenarios into lessons.
- Implemented an interactive approach to instruction, fostering a positive classroom environment conducive to learning and open communication.
Customer Service Representative
Westfield KOA
05.1997 - 10.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Science - Physical Therapy Assistant
Mercyhurst University
Erie, PA05-2018
No Degree - Massage Therapy
New York Institute of Massage
Depew, NY04-2004
No Degree - Massage Therapy
Great Lakes Insitute of Technology
Erie, PA08-2002
High School Diploma -
Westfield Central School
Westfield, NY06-2000
Skills
- Patience and empathy
- Problem-solving skills
- Creative thinking
- Collaboration and teamwork
- Verbal and written communication
- Online tutoring
Certification
- Certified Orton Gillingham Associate Level A 30 hours
- Certified 120 hours ITT International TEFL and TESOL
- Certified High Conflict Divorce Coach
- Certified Trauma Informed Coach
Timeline
Certified Orton Gillingham Dyslexia Tutor
Self Employed
06.2024 - Current
High Conflict Divorce Coach
Self Employed
06.2020 - 05.2024
Physical Therapy Assistant
Lecom
07.2018 - 04.2019
Physical Therapy Assistant
Absolut Care Westfield
06.2018 - 04.2019
Massage Therapist
Monacella Massage
09.2015 - 10.2017
Independent Care Provider
Self Employed
06.2011 - 06.2012
Activities Assistant
Champions Assisted Living
06.2009 - 06.2011
Human Resources Assistant
Sea Craft
11.2008 - 02.2009
Massage Therapist
Massage Envy
07.2008 - 06.2009
Customer Service Representative
Fairpoint Communications
06.2006 - 07.2008
Massage Therapy Instructor
Great Lakes Institute of Technology
05.2005 - 06.2006
Customer Service Representative
Westfield KOA
05.1997 - 10.2005
Associate of Science - Physical Therapy Assistant
Mercyhurst University
No Degree - Massage Therapy
New York Institute of Massage
No Degree - Massage Therapy
Great Lakes Insitute of Technology
High School Diploma -
Westfield Central School
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