Julie Higdon
Candler,NC
Summary
Dedicated and versatile professional with extensive experience in behavioral health, case management, financial services, and customer support. Known for exceptional communication, strong attention to detail, and the ability to adapt quickly in fast-paced environments. Passionate about making a meaningful impact through high-quality service, ethical practice, and collaborative teamwork.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Certified IPC Specialist
Pridestaff Agency
Asheville, NC
08.2025 - 03.2026
- Ensured timely delivery of high-quality soldered and electronic assemblies to meet government contractor requirements.
- Followed all company policies and procedures to deliver quality work.
- Developed and implemented streamlined processes to enhance operational efficiency.
- Frequently inspected production area to verify proper equipment operation.
Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Centers
Asheville, NC
07.2024 - 05.2025
- Implemented individualized behavior intervention plans for clients with autism spectrum disorder, focusing on skill acquisition and behavior reduction.
- Collected and analyzed behavioral data to support treatment decisions and progress monitoring.
- Delivered one-on-one ABA therapy sessions using evidence-based strategies and positive reinforcement.
- Collaborated with BCBAs, speech therapists, OTs, and psychologists to support comprehensive treatment plans.
- Assisted with functional behavior assessments (FBAs) and implemented interventions based on assessment results.
- Supported clients in developing social, communication, and daily living skills.
- Maintained accurate session notes, progress documentation, and behavioral records.
- Ensured client safety and adhered to BACB ethical guidelines.
Income Maintenance Caseworker (IMC II)
Buncombe County Government
Asheville, NC
07.2014 - 10.2023
- Interviewed applicants and recipients to gather accurate information for eligibility determination.
- Processed applications, reviews, and reported changes across multiple assistance programs.
- Entered and verified case data in NC FAST and applied program policy to determine eligibility.
- Completed documentation and forms with accuracy to support eligibility decisions.
- Ensured timely and compliant processing of cases while maintaining high accuracy standards.
- Explained program options clearly to help applicants choose appropriate aid categories.
Financial Services Representative
State Employees Credit Union
Asheville, NC
12.2013 - 02.2014
- Opened new memberships and accounts while providing guidance on credit union services.
- Processed monetary transactions and maintained a balanced cash terminal.
- Delivered high-quality customer service and assisted members with account needs.
Lead Teller
Wells Fargo Bank, NA
Asheville & Candler, NC
01.2010 - 08.2013
- Supervised teller line operations and ensured accuracy of all transactions.
- Conducted audits, balanced vault cash, and maintained ATM operations.
- Coached team members on customer service, referrals, and compliance.
- Managed cash shipments, night drop logs, commercial change orders, and end-of-day documentation.
- Assisted with branch operations, including opening/closing and audit preparation.
Service Banker / Teller
Wells Fargo Bank, NA
04.2004 - 01.2010
- Delivered excellent customer service and resolved client concerns quickly.
- Identified referral opportunities and supported business partners.
- Opened accounts, processed transactions, and maintained operational accuracy.
- Assisted with safe deposit box management, wire transfers, foreign currency exchange, and audit tasks.
- Trained new employees and supported branch management with operational duties.
Education
High School Diploma -
Enka High School
Candler, NC01-1998
Skills
- Applied Behavior Analysis (ABA)
- Behavioral Health & Support
- Data Collection & Documentation
- Case Management
- Customer Service
- Cash Handling & Banking Operations
- Working with Individuals with Disabilities
- Administrative Support
- HIPAA Compliance
- Sales & Client Relations
- Office Management
- Behavior intervention plans
- Collaboration with professionals
- Self-management strategies
- Behavior modification techniques
- Crisis management
- Clinical documentation
Certification
- Registered Behavior Technician (RBT)
- Direct Support Professional
- CPR Certification
- First Aid Certification
- Driver’s License (NCDL)
Awards
Fraud Prevention Awards — July 2018, Recognized for:, Detecting multiple fraudulent cases and preventing improper approval of benefits., Recouping federal funds across multiple assistance programs., Nominated as Caseworker of the Quarter (2017).
Additional Qualifications
Versatile, detail-oriented, and highly dependable professional with strong communication skills. Thrives in both independent and team-based environments and consistently exceeds performance expectations.
Timeline
Certified IPC Specialist
Pridestaff Agency
08.2025 - 03.2026
Registered Behavior Technician (RBT)
Hopebridge Autism Therapy Centers
07.2024 - 05.2025
Income Maintenance Caseworker (IMC II)
Buncombe County Government
07.2014 - 10.2023
Financial Services Representative
State Employees Credit Union
12.2013 - 02.2014
Lead Teller
Wells Fargo Bank, NA
01.2010 - 08.2013
Service Banker / Teller
Wells Fargo Bank, NA
04.2004 - 01.2010
High School Diploma -
Enka High School